Toxic and lack of urgency

I am extremely disappointed with the ongoing lack of urgency and professionalism from Teleperformance when it comes to processing important employee documents. I recently contacted them to request my membership number so I can claim my provident fund, and once again I am experiencing unnecessary delays.

This is not the first time I’ve gone through this with them. When I needed to claim for my maternity benefits, the company delayed sending my documents, and when they eventually did, they sent them with errors. It took the company an entire month to correct their own mistake, which caused a huge delay in my claim and added stress during an already difficult time.

I am asking for my membership number so I can proceed with my provident fund claim. This is a simple request that should not take this long. I need Teleperformance to treat this matter with urgency, take accountability, and improve the way they handle employee documents. These delays affect people’s lives and finances, and it’s unfair.