Horrible service

I paid up my account in March 2024. This account status on all the credit bureaus shows that its open and in arreas. I have opened up distupes since April and still no change. This account status is affecting my credit score because still shows open and still in arreas. The credit bureaus says I need to contact tenacity directly and they tell me to contact the bureaus it's just back and fourth with no solution. I cannot apply for anything because of this. Somewhere someone is not doing there job. I don't wanna hear that my account is closed I want it fixed at the credit bureaus immediately. Yoh it's frustrating.