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Charne C

Active since Jun 2017

13

Reviews

0

Industries

Reviews

13 reviews

4 months ago

Bank details update

I have moved banks and I want to update my debit order details, there is no way for me to do this on the self service portal app. I sent 3 emails explaining and providing the new bank details, I keep getting the same standard response when I asking for help. What is the point of have an email service when agents are giving standard responses. All I want to do is update my details. Horrible experience

0 replies

16 months ago

Customer service

I had an issue with the new chat wallet. Now I am tech savvy but not the best. So I sent money and the recipient was not able to get it. I eventually called the contact sender and I spoke to Kenneth. Now Kenneth helped but he was not helpful. When I explained to him what happened, he gave off a sigh, and I told him, you sound like you don't want to help me, he then says I am helping you, again I said you sound like you don't want to. He completely brushed off what was happening. However he did help me but the service was not great. You might have product knowledge but there was absolutely no people skills. I've been with Absa for more then almost 20 years, I hate going into the branch because they all look like they don't want to work. Life is tough for everyone but we all have job. But that is my 2cents. Definitely changing banks.

1 reply

Monitor Administrators

18 months ago

Bad service

If I could give 0 stars I would. So my mother is the policy holder with TFG and insured it with them for a phone that was mine and that my dad used. All information was sent didn't hear anything for a week. They eventually called my mom who doesn't t really know how all this works and then I spoke on the phone. This was the week of the 7th Feb. The nicely said it's okay because it's my phone she will help me and it's okay for me to speak. She got confirmation from my mother and father and all relevant information. Today 10 days later I decided to phone because we haven't heard anything back gave the details. My airtime ran out and I asked if they could call back and they did after 5 minutes, so the same girl I spoke to when I called, just called me back to say they can't help me. She called my mother who was at work said that she needs to speak to me because she's just the policy holder. Now I don't know who's time they wasting but I know my time is. It's been 3 weeks with no update on the claim. My mother is only available after 5 in which you guys are closed. I want someone to call me to have this sorted. Ridiculous!

1 reply

19 months ago

It was great!

1 reply

Discovery Corporate & Employee Benefits

20 months ago

2 pot claim

I made a withdrawal claim on the 27 November, I got an email on the 29th saying that they will apply for the tax directive. I phoned and emailed the Monday and was advised that I need to wait 10 days. I called on the 5th and only then I was advised that the tax directive got rejected since monday like what the hell. Now I need wait again what a waste of time! I want resolved and my money now

0 replies

Tenacity Capital

25 months ago

Horrible service

I paid up my account in March 2024. This account status on all the credit bureaus shows that its open and in arreas. I have opened up distupes since April and still no change. This account status is affecting my credit score because still shows open and still in arreas. The credit bureaus says I need to contact tenacity directly and they tell me to contact the bureaus it's just back and fourth with no solution. I cannot apply for anything because of this. Somewhere someone is not doing there job. I don't wanna hear that my account is closed I want it fixed at the credit bureaus immediately. Yoh it's frustrating.

0 replies

Gems (Government Employees Medical Scheme)

29 months ago

Customer

I called in 3 times today spent atleast 60r on airtime. I was assisted the first 2 calls and I needed to clear somethings up with doctor that scheduled the op. I called back Gave the ref number but I had to do the whole process again and this took forever. Only for the lady to tell me she needs to do everything from over .

1 reply

29 months ago

Customer service

I called 4 times today to find out about 3 accounts that I had with them. I had to call back for each individual account which was so weird because they assisted me before with everything at once. This was very time consuming because I spoke the same agent on all of them. The 1st call was resolved. 2nd call was horrible because I needed the lady to check something on the 1 account regarding the paid up letter sent and then help me with the one I am calling in for. She completely misunderstood me and after giving me the details for the one account I had to call back for the other account. I called back got through and the call dropped. Called again and she put me on hold only to drop the call on me again. When I spoke to her the second time asking for a manager she instead gave Me the managers number and was not able to transfer me as she was working from home. Mind you on the first call she was speaking someone in her language and I could make out she was asking about the paid up letter and debt review so I new she was asking for help which I don't have an issue with. But don't lie and say you working from and that is the reason for not putting me through to a manager. None the less I just want to get this over and done with I Want a manager to call me to get this sorted within one call.

1 reply

29 months ago

No response on email and no resolution on the call

I'm trying to get hold of someone that can send me my paid up letter for my 2 loans that I had with finchoice showing the account details. I have called and was passed from pillar to pillar and not getting anywhere. I was in touch with someone via email but I have not received a response since 2/29/2024. The service is terrible because the call are not free and I want to get things sorted and they hold me back from getting my name cleared.

2 replies

29 months ago

No call back or response to email.

I have been trying to get hold of someone at debt busters and even went on the site to get a call back. I have been sending my paid up letter to them to update my profile. So I tried to get in touch with him to know how long it will take to get my name cleared. I have been passed over from pillar to pillar to end up with someone that just drops the call after me explaining everything. All I want is just a follow up or a response to an email. They claim they the best but the customer service is horrible. This is not the first I have this experience but surely it not good for a company to be getting these reviews because of lack of training or someone just not happy in there job to be treated like this. But yes this is how frustrating it is.

1 reply

Review Distribution

5 Star

2 (15.4%)

4 Star

0 (0%)

3 Star

1 (7.7%)

2 Star

1 (7.7%)

1 Star

9 (69.2%)

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