FL
FASTA LOANS
Unclaimed Business
FL
FASTA LOANS
Unclaimed Business
44 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Fasta Loans faces severe criticism for persistent billing errors, particularly debiting customer accounts after loans have been fully settled. Customers repeatedly report that manual and EFT payments are not allocated correctly, leading to unauthorized double debits and ongoing collection activity. The absence of a phone contact number and extremely slow email support leave customers feeling unable to resolve urgent financial issues. Several reviewers also cite failure to update credit bureaus after settlement, damaging their credit profiles. A small number of customers praise the fast approval process and convenient digital experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.2|44 Reviews
Jun '25 - May '26
5(0%)
4(5.1%)
3(2.6%)
2(0%)
1(92.3%)
5(0%)
4(5.1%)
3(2.6%)
2(0%)
1(92.3%)
Frequently Asked Questions About FASTA LOANS
Based on recent customer reviews, Fasta Loans faces severe criticism for persistent billing errors, particularly debiting customer accounts after loans have been fully settled. Customers repeatedly report that manual and EFT payments are not allocated correctly, leading to unauthorized double debits and ongoing collection activity. The absence of a phone contact number and extremely slow email support leave customers feeling unable to resolve urgent financial issues. Several reviewers also cite failure to update credit bureaus after settlement, damaging their credit profiles. A small number of customers praise the fast approval process and convenient digital experience.
FASTA LOANS has a TrustIndex of 0 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. Hellopeter has tracked FASTA LOANS across 222 total reviews. How is the TrustIndex calculated? →
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Cade D
1 reviews | Active since Jan 2020
16 Mar 2026, 21:09
UNPROFESSIONAL AND POOR BUSINESS ETHIC!!!
Account was paid up to date prior to debit date. Settlement letter received, however tracking and debit order on my account was not stopped. Loan status still remains open on my web profile. No response to emails. Terrible customer service.
Helpful (0)
|Replies (0)CD
Cade D
1 reviews | Active since Jan 2020
16 Mar 2026, 21:09
UNPROFESSIONAL AND POOR BUSINESS ETHIC!!!
Account was paid up to date prior to debit date. Settlement letter received, however tracking and debit order on my account was not stopped. Loan status still remains open on my web profile. No response to emails. Terrible customer service.
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Replies (0)MM
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Noel B
1 reviews | Active since Jan 2020
7 Mar 2026, 15:09
Adrian Wood from Fasta is a ****mer
I have taken a small payday loan from Fasta and have successfully repaid my account, after closer research I noticed a lot of negative reviews and decided that I would like to execute my right to request for a profile closure, I logged a ticket for the request and have been communicating with Adrian Wood, a representative that has refused to honour my request claiming certain legal responsibilities that I have. This is absolutely frustrating as I have no financial responsibility to your company and I have requested further information which was not provided. I do not trust your company and your employees especially Adrian Wood as I have full and detailed understanding of the process as I work in a financial services environment, as an account holder I have every right to disable my account at my own discretion and I have lost trust in your company and need my request to be completed. I understand that certain basic information may be kept on record for a period of 3-5years however a permanent disablement of my account means that no further changes or applications can be added to my account, this is my basic right and trust me, I would be escalating this matter further if this is not resolved. Adrian Wood is looking to **** me out of more money when my account is fully repaid, I am appealing to the public to please stay away from these people.
Helpful (0)
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Noel B
1 reviews | Active since Jan 2020
7 Mar 2026, 15:09
Adrian Wood from Fasta is a ****mer
I have taken a small payday loan from Fasta and have successfully repaid my account, after closer research I noticed a lot of negative reviews and decided that I would like to execute my right to request for a profile closure, I logged a ticket for the request and have been communicating with Adrian Wood, a representative that has refused to honour my request claiming certain legal responsibilities that I have. This is absolutely frustrating as I have no financial responsibility to your company and I have requested further information which was not provided. I do not trust your company and your employees especially Adrian Wood as I have full and detailed understanding of the process as I work in a financial services environment, as an account holder I have every right to disable my account at my own discretion and I have lost trust in your company and need my request to be completed. I understand that certain basic information may be kept on record for a period of 3-5years however a permanent disablement of my account means that no further changes or applications can be added to my account, this is my basic right and trust me, I would be escalating this matter further if this is not resolved. Adrian Wood is looking to **** me out of more money when my account is fully repaid, I am appealing to the public to please stay away from these people.
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Replies (0)SD
Semone D
1 reviews | Active since Jan 2020
5 Mar 2026, 10:32
Problems getting hold of an agent
So generally I have excellent service by Fasta. However today, afta countless emails and trying to get an agent to chat with me, it's very impossible,and frustrating. I settled my account on the 3rd march, and spoke to an agent yesterday to confirm they received payment. She said yes and it will for the latest be updated today. However I need to access urgent funds to repair my vehicle as I need to be on the road tomorrow for work. And nobody is getting back to me, or updating my profile so I can get another quotation for a loan... I just need a time line as to when I am able to apply again..
Helpful (0)
|Replies (0)SD
Semone D
1 reviews | Active since Jan 2020
5 Mar 2026, 10:32
Problems getting hold of an agent
So generally I have excellent service by Fasta. However today, afta countless emails and trying to get an agent to chat with me, it's very impossible,and frustrating. I settled my account on the 3rd march, and spoke to an agent yesterday to confirm they received payment. She said yes and it will for the latest be updated today. However I need to access urgent funds to repair my vehicle as I need to be on the road tomorrow for work. And nobody is getting back to me, or updating my profile so I can get another quotation for a loan... I just need a time line as to when I am able to apply again..
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Replies (0)AB
HP
Haniky P
1 reviews | Active since Jan 2020
4 Mar 2026, 05:28
Fasta loans a ****
Stay away from this company, they keep debiting your account even after you have settled them. They change payment dates and randomly debits, they do not update when you have settled them. Making you desperate 😭
Helpful (0)
|Replies (0)HP
Haniky P
1 reviews | Active since Jan 2020
4 Mar 2026, 05:28
Fasta loans a ****
Stay away from this company, they keep debiting your account even after you have settled them. They change payment dates and randomly debits, they do not update when you have settled them. Making you desperate 😭
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Nhlakanipho N
1 reviews | Active since Jan 2020
3 Mar 2026, 09:03
Reverse payment
I have been waiting for these guys to do a refund on a debit that went through a day after doing an immediate payment of outstanding funds, nobody has reached out to me, they don't even have a contact number to call them, i have opened multiple tickets on they support email.
Helpful (0)
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Nhlakanipho N
1 reviews | Active since Jan 2020
3 Mar 2026, 09:03
Reverse payment
I have been waiting for these guys to do a refund on a debit that went through a day after doing an immediate payment of outstanding funds, nobody has reached out to me, they don't even have a contact number to call them, i have opened multiple tickets on they support email.
0
Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
2 Mar 2026, 18:06
***** AND LIES 48 hrs over no money in my acc
I have been approved for a loan Saturday 28th Feb and their app shows im paid but I never received any money from this company,iv sent multiple tickets but there is 0% assistance, I now have a debit order mandate that I have to pay but iv never received any money and i now have to report to the ombudsman ayy Fasta loans il never touch u again u dissapointed me in need..and left me with problems.Im so disgusted!!! 48 hours is way over its 4 days tomorrow 4 days
Helpful (0)
|Replies (0)PG
Pamela G
1 reviews | Active since Jan 2020
2 Mar 2026, 18:06
***** AND LIES 48 hrs over no money in my acc
I have been approved for a loan Saturday 28th Feb and their app shows im paid but I never received any money from this company,iv sent multiple tickets but there is 0% assistance, I now have a debit order mandate that I have to pay but iv never received any money and i now have to report to the ombudsman ayy Fasta loans il never touch u again u dissapointed me in need..and left me with problems.Im so disgusted!!! 48 hours is way over its 4 days tomorrow 4 days
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Replies (0)