Terrible Experience ***Company is NOT in South Africa

This company is not based in South Africa, after placing my order 19 Sep, and additional custom duties, I received my order 6 Nov. The item was a blank cut out of the image I had submitted, despite my order confirmation displaying the image I uploaded. They claim I requested a matt white, however their order confirmation does not refer to a colour, only my requested image. After numerous emails backwards and forwards for over a week, they continue to request info and evade the refund. The reviews on their website which indicate near perfect have clearly been screened and Google reviews have been switched off. Trust Pilot is a true reflection of their service rating!