Thabazimbi Licence Offices poor delivery

I have app**** in March 2024 for a copy of natis at Thabazimbi Licence Offices, the guy took all my documents and said they will phone me when the documents arrived and it will take about 30 days. No reference number was given to me. I have patiently wait and when in Thabazimbi I will go and ask after the 30 days period expired and no calls from them. When asking if my documents have arrived yet the lady at the query side will ask me if they called me and when I said no, she said wait till we call you, this occur several times. Visiting the offices last year again there answer is still the same, wait for a call, when I told the lady it is now more then a year she told me it can take up to 2yrs, I have phone other licence offices and all of them said only 30 days. I demand answers on this occurrence and my recommendation would be training for there employees because there attitude is very bad. Poor public customer services