Con artists.....you'll loose your money. Dealing with Chinese company

Ordered 11th February and still waiting. Latest email expect deliver in 2 - 3 weeks! Tried emailing to request full refund, 6 times now, under their T&C's, Exchanges & Refunds #9. All responses AI generated; "Truly sorry, frustration, delay, confusion....blah blah I was then sent a spurious tracking link that shows only 3 stages. All time contradictory. Almost certainly I've lost R695. I should have checked with Hellopeter first.