TS
That Shoe Lady
Claimed Business
TS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
5|4 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About That Shoe Lady
That Shoe Lady has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked That Shoe Lady across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Emily B
1 reviews | Active since Jan 2020
17 Oct 2025, 17:04
Dr Martins.
Wow wow wow! I am over the moon! That shoe lady is professional, beyond friendly and super helpful! Their communication was brilliant and their service and delivery was quick. I have only praise for them and a huge thank you to Jessamie and Lerato! You guys rock xx
Helpful (0)
|Replies (0)EB
Emily B
1 reviews | Active since Jan 2020
17 Oct 2025, 17:04
Dr Martins.
Wow wow wow! I am over the moon! That shoe lady is professional, beyond friendly and super helpful! Their communication was brilliant and their service and delivery was quick. I have only praise for them and a huge thank you to Jessamie and Lerato! You guys rock xx
0
Replies (0)ZM
ZINHLE M
1 reviews | Active since Jan 2020
23 Aug 2025, 04:48
Best quality shoes
Words are not enough to express my happiness with the shoes I bought from TSL, super efficient service, super quick delivery, not to mention the quality of my shoes, out of this world ❤️❤️❤️❤️❤️. The classy , girly packaging love it love it. I am not throwing that box away. Ladies you really wanna try out TSL you won’t go wrong. Jeffrey Campbell is the best ❤️❤️❤️❤️❤️❤️❤️
Helpful (0)
|Replies (0)ZM
ZINHLE M
1 reviews | Active since Jan 2020
23 Aug 2025, 04:48
Best quality shoes
Words are not enough to express my happiness with the shoes I bought from TSL, super efficient service, super quick delivery, not to mention the quality of my shoes, out of this world ❤️❤️❤️❤️❤️. The classy , girly packaging love it love it. I am not throwing that box away. Ladies you really wanna try out TSL you won’t go wrong. Jeffrey Campbell is the best ❤️❤️❤️❤️❤️❤️❤️
0
Replies (0)MG
Marcello G
1 reviews | Active since Jan 2020
15 Aug 2025, 14:34
That shoe lady
That shoe lady is professional, so friendly and helpful. Their communication was brilliant and their service and delivery was quick. I have only praise for them and thank you to the staff for making this whole experience a very pleasent one.
Helpful (0)
|Replies (0)MG
Marcello G
1 reviews | Active since Jan 2020
15 Aug 2025, 14:34
That shoe lady
That shoe lady is professional, so friendly and helpful. Their communication was brilliant and their service and delivery was quick. I have only praise for them and thank you to the staff for making this whole experience a very pleasent one.
0
Replies (0)OM
Olive M
1 reviews | Active since Jan 2020
28 Jul 2025, 13:50
Happy customer and beautiful shoes
The service I received from That Shoe Lady was exceptional. I appreciate the updates they gave me and the way they ensured that I was kept abreast. I am happy and love my new pair of Dr. Martens, and it was worth the wait. I will surely be coming back for another order.
Helpful (0)
|Replies (0)OM
Olive M
1 reviews | Active since Jan 2020
28 Jul 2025, 13:50
Happy customer and beautiful shoes
The service I received from That Shoe Lady was exceptional. I appreciate the updates they gave me and the way they ensured that I was kept abreast. I am happy and love my new pair of Dr. Martens, and it was worth the wait. I will surely be coming back for another order.
0
Replies (0)RK
Riandi K
1 reviews | Active since Jan 2020
1 May 2024, 05:37
Excellent service
I received my gorgeous Dr. Martens from That Shoe Lady very quickly, it was a fantastic shopping experience from start to finish! The communication was great and they delivered in only three days with personalized note.
Helpful (0)
|Replies (0)RK
Riandi K
1 reviews | Active since Jan 2020
1 May 2024, 05:37
Excellent service
I received my gorgeous Dr. Martens from That Shoe Lady very quickly, it was a fantastic shopping experience from start to finish! The communication was great and they delivered in only three days with personalized note.
0
Replies (0)CG
Caroline G
1 reviews | Active since Jan 2020
10 Oct 2022, 15:12
If the shoe fits….
I am a self-diagnosed shoe addict. I have bought several pairs of Doc Marten and Jeffery Campbell boots and shoes from That Shoe Lady over the years. I have always received good service. I purchased a pair of Doc Marten canvas lace ups via their online store on 8th of September. They were on a sale - but no mention was made of the condition of the shoes. I received a call from Latoya at 16:45 today - apparently the one shoe was discoloured from being on display. She offered to send me a picture of the shoes before they were dispatched to me. The shoes are 2 very different colours. I said that I was not satisfied with the product and would like a refund. Latoya notified me VIA TEXT that there is no refund on sale items. She would have to issue me a credit note. I subsequently called her to discuss this - I am a loyal customer who has spent tens of thousands of rands at the store over there years. She was unapologetic and unhelpful. When I asked to speak to her manager, I was told she was on leave and only available next week. After I expressed my dissatisfaction with the service, Latoya put the phone down. Such disappointing service from a previously great store.
Helpful (0)
|Replies (0)CG
Caroline G
1 reviews | Active since Jan 2020
10 Oct 2022, 15:12
If the shoe fits….
I am a self-diagnosed shoe addict. I have bought several pairs of Doc Marten and Jeffery Campbell boots and shoes from That Shoe Lady over the years. I have always received good service. I purchased a pair of Doc Marten canvas lace ups via their online store on 8th of September. They were on a sale - but no mention was made of the condition of the shoes. I received a call from Latoya at 16:45 today - apparently the one shoe was discoloured from being on display. She offered to send me a picture of the shoes before they were dispatched to me. The shoes are 2 very different colours. I said that I was not satisfied with the product and would like a refund. Latoya notified me VIA TEXT that there is no refund on sale items. She would have to issue me a credit note. I subsequently called her to discuss this - I am a loyal customer who has spent tens of thousands of rands at the store over there years. She was unapologetic and unhelpful. When I asked to speak to her manager, I was told she was on leave and only available next week. After I expressed my dissatisfaction with the service, Latoya put the phone down. Such disappointing service from a previously great store.
0
Replies (0)CC
C C
1 reviews | Active since Jan 2020
1 Aug 2022, 09:12
TOXIC WORKPLACE ENVIRONMENT
I worked for this company & what horrible experience! Management is corrupt & the company runs on favouritism. I would never advise anyone to work for a company that disregards their employees like they are nothing but robots
Helpful (0)
|Replies (0)CC
C C
1 reviews | Active since Jan 2020
1 Aug 2022, 09:12
TOXIC WORKPLACE ENVIRONMENT
I worked for this company & what horrible experience! Management is corrupt & the company runs on favouritism. I would never advise anyone to work for a company that disregards their employees like they are nothing but robots
0
Replies (0)CC
C C
1 reviews | Active since Jan 2020
21 Jun 2022, 10:22
TOXIC WORKPLACE ENVIRONMENT
I worked for this company, absolutely horrible experience! Management is corrupt & the company runs on favouritism. I would never advise anyone to work for a company that disregards their employees like they are nothing but robots.
Helpful (0)
|Replies (0)CC
C C
1 reviews | Active since Jan 2020
21 Jun 2022, 10:22
TOXIC WORKPLACE ENVIRONMENT
I worked for this company, absolutely horrible experience! Management is corrupt & the company runs on favouritism. I would never advise anyone to work for a company that disregards their employees like they are nothing but robots.
0
Replies (0)