Thatch Galore
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Thatch Galore
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMG
Mike G
1 reviews | Active since Jan 2020
2 Feb 2022, 10:18
Thatch Galore thumbs up
Huge thanks to Arnold and Team. My lapa tile-over job was done and completed as promised. We are very happy with the pricing, quality of work done and the clean up after. Can definitely recommend this company. Mike Goetsch Centurion
Helpful (0)
|Replies (0)MG
Mike G
1 reviews | Active since Jan 2020
2 Feb 2022, 10:18
Thatch Galore thumbs up
Huge thanks to Arnold and Team. My lapa tile-over job was done and completed as promised. We are very happy with the pricing, quality of work done and the clean up after. Can definitely recommend this company. Mike Goetsch Centurion
0
Replies (0)JB
JP B
1 reviews | Active since Jan 2020
23 Aug 2021, 05:53
Pathectic Customer Service
From my personal experience with this company, I would advise anyone to rather stay clear. The lack of customer service and commitment to the job is atrocious. Thatch Galore installed Harvey tiles for me about 4 months back on my existing lapa. It became apparent after the job had been done that there was a roof leakage at the braai’s chimney. I contacted Arnold regarding this and he made provisions to attend to it. However, it was never properly sealed. Of the times Arnold was there, not once was he able to fix the leak. Every time he was there, he supposedly fixed the leak, however a few days, after I would hose down the roof the water would still drip at the braai’s chimney. I would inform Arnold about this and he said he would attend. Only he would say when and I would need to constantly chase after him to get the job sorted. It's been 4 months now and the issue persists. Clearly this falls on deaf ears as weeks would go by without him acknowledging my response or when he does state he will come back he never shows up. It’s apparent that if you’d already paid for services there is no follow-up commitment of with regards to the issues the client raised. I need to constantly follow up with Arnold. He would constantly express that he’ll come and fix it, yet a few weeks will go by and he would be a no show. I've never come across such "don’t care" attitude from a business owner.
Helpful (0)
|Replies (0)JB
JP B
1 reviews | Active since Jan 2020
23 Aug 2021, 05:53
Pathectic Customer Service
From my personal experience with this company, I would advise anyone to rather stay clear. The lack of customer service and commitment to the job is atrocious. Thatch Galore installed Harvey tiles for me about 4 months back on my existing lapa. It became apparent after the job had been done that there was a roof leakage at the braai’s chimney. I contacted Arnold regarding this and he made provisions to attend to it. However, it was never properly sealed. Of the times Arnold was there, not once was he able to fix the leak. Every time he was there, he supposedly fixed the leak, however a few days, after I would hose down the roof the water would still drip at the braai’s chimney. I would inform Arnold about this and he said he would attend. Only he would say when and I would need to constantly chase after him to get the job sorted. It's been 4 months now and the issue persists. Clearly this falls on deaf ears as weeks would go by without him acknowledging my response or when he does state he will come back he never shows up. It’s apparent that if you’d already paid for services there is no follow-up commitment of with regards to the issues the client raised. I need to constantly follow up with Arnold. He would constantly express that he’ll come and fix it, yet a few weeks will go by and he would be a no show. I've never come across such "don’t care" attitude from a business owner.
0
Replies (0)