JB
JP B
Active since Jul 2011
20
Reviews
0
Industries
Reviews
20 reviews18 months ago
Incompetence and poor treatment of clients
I would never again make use of Uber. I pre-booked a trip from my home to the PTA Gautrain station. As we were driving, I noticed that the driver was taking me away from the PTA Gautrain station. I pointed this out to him and he thought that he needs to drop me at Hatfield station. I mean, I do you make mistakes like this? When I made the pre-booking, I said that my destination is PTA Gautrain Station. However, it gets better!! He dropped me 2.5 blocks away from the PTA Guatrain station, stating that he can't drop me off because he fears for his live if he drops me off. I had to other alternative but to walk all the way to the PTA Gautrain Station. I can you do this to clients? I feared for my life while I walked all the eway to the station. Afterwards, on the app the driver stated the he dropped me off at the Hatfield Gautrain station. This is an utter lie!! I basically got billed for km's that wasn't raveled. When I tried to make use of the app to express my frustration, I received a mesage that they can't do anything about it. There was just now way to reach out to someone to address this. They just blalantly closed my support request. This company is going down the gutter and would never make use of them again. There is no method to voice your frustration.
0 replies
31 months ago
Baby City Online
Made a purchase Online at Baby City. After some trouble I managed to get my order in. I'm coming from a technelogcal background. So, when I said that I struggled on their website to place my order. Believe me when I say that their website is not functional. My gripe is that a Bloemfontein office phoned me and asked when I can collect my order, which is funny as I stay in Pretoria and order above R1500 to qualify for the free delivery. My delivery address is set to a Pretoria address. Long story short, my order got delivered, but there were 2 items missing to the value of R520. I mean come on! How difficult is it to pack an order? When I folowed up with their online support. They got my name wrong twice, after I stated what my name is in an email. Ntokozo, which was the person whom rep**** to email. Proceeded to tell me that it was a mistake on my end for ordering at a store. I mean, how did that happen when I order online? This whole process showed incompetence throughout and clearly no understanding of after sales commitment,
0 replies
31 months ago
Best ISP Around
These guys are extraordinary. I've been at a few ISP's and Mind The Speed is handsdown the best. Quick Turn around times, my iinternet has 99% up time. They just know how to keep their clients happy and informed.
1 reply
58 months ago
Pathectic Customer Service
From my personal experience with this company, I would advise anyone to rather stay clear. The lack of customer service and commitment to the job is atrocious. Thatch Galore installed Harvey tiles for me about 4 months back on my existing lapa. It became apparent after the job had been done that there was a roof leakage at the braai’s chimney. I contacted Arnold regarding this and he made provisions to attend to it. However, it was never properly sealed. Of the times Arnold was there, not once was he able to fix the leak. Every time he was there, he supposedly fixed the leak, however a few days, after I would hose down the roof the water would still drip at the braai’s chimney. I would inform Arnold about this and he said he would attend. Only he would say when and I would need to constantly chase after him to get the job sorted. It's been 4 months now and the issue persists. Clearly this falls on deaf ears as weeks would go by without him acknowledging my response or when he does state he will come back he never shows up. It’s apparent that if you’d already paid for services there is no follow-up commitment of with regards to the issues the client raised. I need to constantly follow up with Arnold. He would constantly express that he’ll come and fix it, yet a few weeks will go by and he would be a no show. I've never come across such "don’t care" attitude from a business owner.
0 replies
67 months ago
Ignorance at its best.
My dad sadly past away recently and Liberty isn't making this process much easier. We are in the process of submitting info for my late father's RA and Liberty is just not responding to my emails. They have the nerve to state in my last email that should I not respond they would submit the information at hand to the trustees regarding the payout of the RA. Yet the information they would submit is incorrect and incomplete. How can I corporation as big as they are make such comments?
1 reply
68 months ago
There is never an open slot any time of the day during the week.
This system is a joke. There is never any open slots available. How are we supposed to get our licenses renewed?!
0 replies
69 months ago
Service, service same old NO service.
What can I say? I'm back here again after 3 weeks of struggling with the call centre as now one knows why my doctors fee has not been paid. I've obtained 3 x refence numbers and all the operators sing the same tune over and over. "That they will investigate and call me" I've given 1 week interval between calls and Gems does not seem to care.
4 replies
75 months ago
Stay away from this ISP
Can't be believe the incompetence of this company. Are you guys trying to take the spot from Telkom for most useless ISP? 1. Your working hours is not same as stated. I experienced an issue twice now @ 9PM, requested assistance on the whatsapp number. No assistance came only the following day @ 11am. 2. That whatsapp service you offer is a joke! You don't get assisted and will probably only receive a response on the following day. 3. I've been complaining now for the last week that I'm unable to get a live data usage tracking. This is so important now because I'm working from home due to the covid-19 outbreak. Responses I get is that the portal is broken and can't update it.... FIX IT THEN!!!!! How could this still be an issue after my initial complaint?? 4. All random my internet would just decide not to work. Then I would need to factory reset my device from the start. Why do I need to do this every single time that my internet stops working!! This is not a norm. And to top all of this off, I'm only with this company for about 2 months now... How many more problems is going to lay ahead off me? If I can give anybody a word of advice, do stay away from this ISP. They are all moonlight and roses on paper, but their after service is non existent and they might be passing Telkom for that title.
1 reply
76 months ago
KFC service goes down the drain.
KFC Customer Care Case CAS-548103-B3C2R8 is now resolved. YUM:0002001764450 1 hour after sending my initial complaint I got an email stating that my case has been resolved. Nobody contacted me to obtain more info regarding the complaint I logged. It was just closed for no reason. What incompetent person would close a call without consulting with the case logger? Received an incomplete order and thought that the best way to go about this was so email the customer care email as I do not have the time to go back to the store today.
0 replies
88 months ago
Clicks Needs to close it Pharmacy
The clicks at the Mayville Shopping centre is below average. There is always a queue at the pharmacy. They are slow and quite frankly just not up to the task of handling the work. The other day I waited in the queue for 25min! You might as well start calling clicks the Home Affairs Department, because that is the kind of service you get. Better yet as that when you want to log a complaint on their website you get an error message stating that something went wrong? Go figure...
0 replies
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
16 (80%)