Poor handeling of Claim

I've reported a claim dated 26 December 2017. Today I received the following feedback.

Dear "name spelled incorreclty" We regret to inform you, but you dont work for the said company, and your partner is the MD of the company, and we need your IPad, and Cell Phone blacklisted. Your company needs to provide us a list of the items that was seen as gifts to reflect the purchases made.

>> My claim was a laptop bag that was stolen in my house over the December period. I've reported a list of equipment inside of the bag, which all had tax invoices generated by the company that my company bought. I also had a tom tom sports watch in the bag, and send them the Makro slip where we bought this. I've send them the SAPS case number.

How on earth does that reply to me, relates to my claim, I wonder. I work for the same company for the last 12 years, my partner is not a director, and I did not claim for a cell phone, and did not declare that my laptop, or laptop bag or mouse of mousepad, or or or, was gifts from my company.

This insurance company, THE ADMIN HOUSE, is just making fools of themsevles, and they are insulting me personally, which is completely out of line. I am just very unsasified.