POOR SERVICE

Called the AACL on Thursday at 09:00 15/012026 regarding our small Pekinese who had a very bad abscess that was oozing badly. They told us to please come on Friday 16/01/2026 and to be there by 08:30. On arrival we were told sorry they are fully booked as they opened at 07:30, but they do not do bookings anyway, and by the way she can recommend other places we could take our pet. Though they cater for the pensioners and underprivileged to sent to another veternarian we cannot afford. The receptions told us she would ask the doctor if he would see our pet, but assured us that he would not because he was extremely busy. She then said we can bring our pet tomorrow Saturday 17/01/2026 but could assure us that we would be able to see the vet on this day either.

They are suppose to be open until 16:30 and on arrival at 08:30 told that sorry they cannot see anymore pets, not that there were a lot of people waiting. Really great service turning people away. They also charge an arm and leg for their services, because the SPCA do not have Vets on site to see your animal anymore.