Bad Service- Terrible Order

I ordered a few things from the Bakers Box earlier this month to put together a cake for my sons 1st Birthday. I did go an hour and a half to happily check my order as I was so excited to put together the cake. They order was not done, understandable because I was early. But OWNER who was putting the cake together was in a meeting and was only back after the time I had even requested the stuff to collect. I went away and came back at the time I was suppose to come and Tracy (owner) was the rudest person I had ever interacted with in my life. Saying in the rudest manner why was I there earlier. No smile no greeting. My order was still not complete and she was busy working on another order. I had to even ask her for stuff so I can go home and complete it myself. Very Rude and has no pride in her work. A total waste of my money as I didn't even use the things I had ordered for as they were done so untidy. Please do take pride in the work that you do Tracy (owner) not expected from you. I sent her an email to explain how she had handled things and yet again rude and disrespectful. I did come there early. But I was happy to wait!