1 reviews | Active since Member
I stayed in Balmoral hotel in Durban from 30 Dec. On the 31st I had my first breakfast with them. The available table needed to be cleaned first as it had guests who just left. I asked for help from Ayanda who cleaned the table rushing and it was still dirty. When she was leaving the table I pointed her to a chair that was dirty. It seems she didn't like I could tell her body language.She left and after she left I saw a second chair in that table that had visible food remains. I went to call her and she came and furiously told me that but I cleaned this chair, what do you really want, then I pointed at the dirty chair and asked her if it is clean like that,she got so cheeky, she was not wearing a name tag and I asked for her name, she just kept quiet and didn't give me her name.I had to ask her colleague for her name and that's when I was told she is Ayanda. I'm not sure if this is the first complaint Balmoral hotel is receiving about her, she is so rude and cheeky. I'm not sure why is she working with customers when she cannot display any customer service skills. I will not stay at Balmoal again when that employee is stil there, before I book I will ask if she still works there.She made me regret why I chose Balmoral.