Pathetic End to our Heritage day stay

My partner and I were woken up by security and management to vacate the room, as they were seemingly unaware of the late checkout that I had requested. I felt like a ******** and we left immediately as we felt exceptionally uncomfortable.

For the record, if your staff noted the request made, your team would have proper communication in this regard. Communication is key in a business. Something that needs to made clear to all your staff.

This occurence has left an extremely sour taste in my mouth.

In the past week, I have brought high-end clients for lunch meetings and have spent in excess of R15k at the establishment (******, Verandah And the hotel stay itself) Going forward, I will move all business elsewhere, as I will Never again be treated in this manner!

I am HIGHLY DISAPPOINTED