Doesn't send my parcel

<p>I have ordered products from this business on 19 May 2017, did payment on 22 May 2017 at about 08:30.  It is 8 June 2017 and I still haven't received my package! </p> <p> </p> <p>I have sent numerous mails to them, and Chantelle stated that the manager cannot find my payment on the system, even though I have sent a proof of payment through.</p> <p> </p> <p>I have contacted the manager himself today and he did not answer his phone.  I stated I want my package, as he has received my money, taken it and therefore I will make a case against him for fraud.</p> <p> </p> <p>Absolutely terrible service, even though I have sent through my proof of payment.</p>