Horrible service

I have been visiting the branch for over 2 months trying to cancel a laybuy I made because of finding a cheaper option elsewhere but I have been turned back due to a manager not being available and on Thursday and I was told my money should reflect back in to my account saturday but today makes it jt 3days and I still don't have funds in my account i mean its been too long trying to cancel this and now I must wait 4 days for my money this is horrible service