Unprofessionalism at its peak

Today, I choose to make peace with the idea of money lost in this deal. My daughter was hospitalized a day before our trip. In me reaching out to request for a date change, the host responded to acknowledge my plea. However, since than, I've been calling, emailing for a new date, to no avail and empty promises of a new date. I believe that The Blyde is still a place I'd wish to take my family but not under this host. I wish I would have read the reviews before the excitement of going for the first deal that pops up. Customer satisfaction matters in this industry. Hope this review helps someone in making the right choice.