Disappointing Stay Beautiful Lagoon, Terrible Unit Management

The Lagoon is stunning, but our stay was extremely disappointing. The unit was dirty on arrival filthy mop, mismatched and broken cutlery, dirty dishcloths, and bedding that smelled used. I reported it to Beatrice (host) and Shebare (subhost). They sent cleaners with no uniforms, who simply turned the bedding around and sprayed it instead of changing it.

We also weren’t informed about access to the Lagoon gate, which caused a long, inconvenient walk and a 30-minute wait for an exit code. For R8,000, the fridge didn’t work (had to be refilled with gas), the shower door was broken, and the dishwasher was unusable. Their “apology” was a Coke and a bottle of wine completely inadequate for such poor service.

Beautiful location, but shockingly bad management and zero attention to guest comfort or value for money.

Management needs to take serious action; guests deserve basic hygiene, honesty, and value for their money.