Awful Online Experience

The only reason that the Body Shop gets a two star rating is because their products are really good. Unfortunately the online shop is terrible. I placed an order on the 28th November for a Body Butter and as of today, 13th January I have had no response. Numerous emails, I gave up on the telephone line, after a while. I subsequently went to the Cresta Shopping Centre branch and bought a tub of Body Butter at extra cost to myself. Great service from the branch.