The Box Fashion
4.5|1,368 reviews
D
Dimakatso
1 reviews | Active since Member
13 Oct 2025, 17:19
Money was debited fr...
Money was debited from my account which I did not authorize, I’m really unhappy and want my money back
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Replies (53)The Box Fashion's replyOfficial
16 Oct 2025, 05:35Hi Dimakatso,
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused any misunderstanding.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a three-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for September.
We have now cancelled your membership as per your request. We will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused any misunderstanding.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a three-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for September.
We have now cancelled your membership as per your request. We will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Best regards,
The Box Fashion's reply16 Oct 2025, 05:35
Official
Hi Dimakatso,
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused any misunderstanding.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a three-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for September.
We have now cancelled your membership as per your request. We will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused any misunderstanding.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a three-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for September.
We have now cancelled your membership as per your request. We will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Best regards,