The Box Fashion
4.5|1,368 reviews
KK
Kelebogile K
1 reviews | Active since Member
29 Aug 2025, 15:19
So angry and stressed
I told you I'm not financially stable now I can't afford to pay I will let you know when I want another box ,so now I see sms's telling me I must choose another box so it means you already made decision for me you are going to deduct my money without my concern. And you will be deducting my rent my am so angry please cancel my account I'm done
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Replies (53)The Box Fashion's replyOfficial
01 Sept 2025, 07:02Hi Kelebogile,
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused you stress.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a two-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for August.
We have now cancelled your membership as per your request. The August payment is still tracking for collection, however, should the debit go off successfully, we will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused you stress.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a two-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for August.
We have now cancelled your membership as per your request. The August payment is still tracking for collection, however, should the debit go off successfully, we will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Best regards,
The Box Fashion's reply01 Sept 2025, 07:02
Official
Hi Kelebogile,
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused you stress.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a two-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for August.
We have now cancelled your membership as per your request. The August payment is still tracking for collection, however, should the debit go off successfully, we will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Thank you for your message.
We understand your frustration and we’re truly sorry that this situation has caused you stress.
According to our records, you spoke to one of our cancellation agents in June, and it was agreed that your membership would continue after a two-month payment break. Based on that arrangement, your membership remained active and your next debit was scheduled for August.
We have now cancelled your membership as per your request. The August payment is still tracking for collection, however, should the debit go off successfully, we will process a refund.
If you need anything further, you're welcome to reach out.
All the best,
The Box Fashion Team
Best regards,