The worst hotel experience

This place is such a dump. They claim to be a 4 star rated hotel. The rooms are smelly because of carpets that are not being cleaned. The furniture is falling apart. The free breakfast is an absolute joke for a 4 star establishment. The fresh fruit juice served is some kind of mixed cordial. The coffee is not even filtered. At almost R2000 p/night this is an absolute rip off. I wanted to warm a meal for my daughter and there is not one microwave on the premises. There is no going the extra mile. I requested a room upgrade, which I was prepared to pay for and out of the 4 days we spent there, I enquired constantly about a upgrade because mine and my daughters allergies were going crazy and just needed a door to open which would’ve helped. There were rooms available but we did not hear anything from front desk. The only thing good about this place was the natural hot mineral pools, which is a miracle of nature and the caledon hotel cannot take any credit for.

We wasted our money on a getaway that made us so homesick. I will never go back and will encourage everyone I know on every social media platform to stay away. Tsogo sun should be ashamed to have this hotel as part of their group! This place disgusts me