TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
The Campus has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Campus across 2 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
On 6 January 2026, we app**** for student accommodation at The Campus Rentals near the University of Johannesburg. Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
1 reviews | Active since Jan 2020
On 6 January 2026, we app**** for student accommodation at The Campus Rentals near the University of Johannesburg. Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
1 reviews | Active since Jan 2020
My daughter was renting Unit 28 from the Campus student accommodation close to UJ. In the outgoing inspection checklist the perrson who did the inspection said the walls had marks and were dirty which was supposedly caused by my daughter. I challenged him and asked him to show me the dirt marks and he couldn't and he said he is just writing and I told him that would prejudice me of my deposit. I complained to the office and they referred me to the Property Manager who went with use and said the walls on one side don't look the same as the others and he could not even show me where there were marks on the walls and he said theu would deduct R400 from my deposit. I told them that was very unprofessional. The people from the office were very unhelpful and unfriendly it's as if they are programmed to find faults to justlify deducting money from the deposit. This is very shameful behavious from The Campus staff who take advantage of helpless students. I told them I will challenge those lies as they are not a law to themselves.
1 reviews | Active since Jan 2020
My daughter was renting Unit 28 from the Campus student accommodation close to UJ. In the outgoing inspection checklist the perrson who did the inspection said the walls had marks and were dirty which was supposedly caused by my daughter. I challenged him and asked him to show me the dirt marks and he couldn't and he said he is just writing and I told him that would prejudice me of my deposit. I complained to the office and they referred me to the Property Manager who went with use and said the walls on one side don't look the same as the others and he could not even show me where there were marks on the walls and he said theu would deduct R400 from my deposit. I told them that was very unprofessional. The people from the office were very unhelpful and unfriendly it's as if they are programmed to find faults to justlify deducting money from the deposit. This is very shameful behavious from The Campus staff who take advantage of helpless students. I told them I will challenge those lies as they are not a law to themselves.
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.