VC
Veronica C
Active since Jul 2018
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
The Campus Rentals - Ignoring my R5000.00 Refund Request
On 6 January 2026, we app**** for student accommodation at The Campus Rentals near the University of Johannesburg. Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
0 replies
2 months ago
The Campus Rentals(Houss Rental) - Refusing to refund R5000 deposit
On 6 January 2026, we app**** for student accommodation at The Campus Rentals(Houss Rental) near the University of Johannesburg( Auckland Park) . Your appointed rental consultant, Nathi Ndlovu, contacted my daughter to verify the required documents for the lease application, and we ensured that all requested documentation was submitted on the same day. Later on 6 January 2026, Nathi informed us that a refundable deposit of R5,000 was required to secure Unit 3069 for my daughter. We immediately made the payment and submitted the proof of payment using the “Submit POP” button provided in your earlier email. On 8 January 2026, we received confirmation that our application had been approved. Please note that the reservation was made conditional upon my daughter’s acceptance at UJ. On 16 January 2026, after being informed that my daughter was not accepted at the University of Johannesburg, I emailed bitrixcrm@houss.co.za requesting a refund of the refundable R5,000 deposit. I received no acknowledgement or response to this email. I then asked my daughter to follow up with Nathi directly. He verbally confirmed that the refund was “being processed.” However, several days passed with no refund appearing in my account. I contacted Nathi again on the mobile number he had used during the application process. He repeated the same message—that the refund was being processed—yet no refund has been received. To date, after multiple follow-up emails and phone calls, there has been no refund, no written communication, and no resolution. I urgently request the immediate refund of my R5,000 refundable deposit. The continued lack of response and failure to process the refund is unacceptable, and I require this matter to be resolved without further delay.
0 replies
28 months ago
Impressed by Takealot overall service
I have been using Takealot for years now and the service is always impressive. They always deliver before the due date. Parcels are nicely packaged always. I enjoy the courier people as well. They have the needed sense of urgency and are kind. I wish them well as they will be facing competition from Amazon in 2024, I'm confident that they will be up to the task provided they keep their standard high.
0 replies
28 months ago
Cell number *****ulently Ported & SIM swapped from MTN to CellC
CELL number *****ulently Ported from MTN to CellC and SIM swapped On 21st & 22nd Dec 2023, I started experiencing lack of connectivity on my cell, getting notifications that "SIM card cannot be provisioned". I thought it was because I had changed my Cellphone 2 weeks prior. I went to MTN website to check FAQs...I followed guidelines and still no calls or SMSes were coming through On 23rd Saturday, I decided to go buy a new SIM card so I could do a SIM swap as suggested, thought my SIM was damaged. I bought a new MTN SIM card at PEP store which was RICAd successfully. The same Saturd 23rd I tried to perform a SIM SWAP and immediately got a message that there was a SIM SWAP already in progress ans that kinda shocked me as I was only performing it for the first time.... On the 24th Dec 2023 ( Sunday) I went to MTN Mall Of The South to have them check for me...the Lady who assisted me checked in all the ways and my MTN number was no longer operating on their network. She advised I got to CellC as I was on their network before I moved to MTN for them to check on their side. On same day Sat 24th Dec 2023, I went to CellC The Glen, a lady tried to assist however realised that while dialing my cell number, it was ringing somewhere yet I had the SIM card with me. She immediately called CellC 's Porting Department and explained to the lady on the line that number was Ported on 23rd Dec & requested the lady to port it back to MTN as she suspected it was *****ulently The person on the other side refused to assist and advised the lady at the CellC The Glen store that I should come back to the store on Wed 27th Dec which was unbelievable to say the least.....no sense of urgency....it's been days without being able to make calls etc I want to know if CellC staff are Porting & perfoming SIM swaps on numbers that were on their network before back to their network fraduelently as it seems this is well orchestrated internally as this process requires verification done and someone is able to bypass that???? The number in question is 0839889835 ...I want answers...who Portedy number from MTN and conducted a SIM awap ? how was the verification done as I wasn't the one who did it??????
516 replies
46 months ago
Pathetic Service @ Essops Winchester - Waiting for our furniture 3 months later & no feedback
We bought a table & 8 chairs on 7th April 2022, the table was not available at the time & we were advised that it will be ordered and expected delivery date was after 4 weeks from purchase date ( i.e by 11th May 2022). No one from Essops Winchester bothered to contact us to provide updates on progress. We had to call almost every week after the 11th May. Each time we called we were told a different date with a thousand excuses and no sense of accountability at all, mind you, we paid in cash for 8 Chairs & a Table. We have no chairs and table in the house as we continue to wait. On the 15th June 2022, we called the store again and a guys called Moe Hassim answered and advised he was the store manager, he apologized and told us he had no clue that were received no feedback and and... …..he blamed everything on the sales guys who has since left the store Moe Hassim promised to update us on progress e.t.c Today is 6th July and we haven't heard anything form this Moe guy even after he took my number and said he will update me via WhatsApp......... We have no dining room table and chairs, Oh Lord how I regret buying from Essops Winchester......... I'm sure they can’t be bothered because we paid in full, they have the money we don’t have the furniture.
134 replies
61 months ago
Nedbank Credit Card Query - Card not received a month & a week after approval
I applied for a Credit Card in Feb 2021 and received an SMS stating that it was approved on 22nd Feb 2021. I waited to hear from Nedbank regarding card delivery arrangements to no avail. On 18/03/2021 I called their contact center number 086055511 and was assisted by a consultant called Benjamin, he confirmed addresses, contact numbers and where the card should be delivered. He advised that he had submitted all the necessary details to the relevant area that is responsible for Card Deliveries etc. ( He was super helpful) I heard nothing from Nedbank since my call of the 18th March. On the 30/03/2021 I again contacted their 086055511 and I was put through 4 different consultants each one listening to my complaint and just forwarding my call to the next consultant without even telling me that I am being transferred. I had to repeat myself over & over again and it somehow felt as if they were within the same area just passing me around. All I wanted was for the card( that I never received) to be cancelled and such confirmation sent to me, I mentioned this over & over again to each of the consultants I spoke to. The last consultant I called on 30/03/2021 at around 14:05 was rude to me and even went as far as telling me that he doesn't know where the card is, he simply said " it is with the couriers" and he cant tell me where...... It was such a "Rude" call with this guy, there were moments where he went quiet, he seemed unfazed by the fact that I am a client who has a valid complaint. The way he spoke was unprofessional, he came across as someone who had no telephone etiquette training at all and who didn't care. I further mentioned to this guy that I want the card cancelled and he was again rude. He went on about fees that were already charged even though I haven't received the card and the fact that I am responsible for them ( in a rude manner) From the 22nd Feb - 30th Mar waiting for a card delivery and I get such appalling service from their contact centre( I had to cut the call). Unfortunately, I will be closing all my accounts with Nedbank, I can't believe that a bank that I have banked with since 2003 has turned into such a disappointment. Apparently now I’m liable for "initiation" fees charged on this card that is not active and that I never received???????
0 replies
94 months ago
Number completely deleted, I asked for the contract to be cancelled once it expires and for it to be migrated to Prepaid.
Number completely deleted, I asked for the contract to be cancelled once it expires and for it to be migrated to Prepaid. Now I am told that the number is now non-existent. I was transferred from one consultant to the next and finally told to contact their legal depart to " see" if they can assist. Cell C has no clue what customer service is, their consultants are as clueless as ever....they don't ask probing questions, they don't verify what the client is saying to make sure they understand what the client is requesting, it feels like they can't wait to be off the phone:(:(:(
53 replies
94 months ago
Contract Cancelled & migrated to Prepaid but I am still debited for it.
Contract Cancelled & migrated to Prepaid but I am still debited for it. The consultant's customer service was pathetic, they always don't know what happened, but quick to transfer you to the next person
53 replies
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