Disgusting

What can I say about the incompetence of this place the management cant do their jobs a simple re fund takes 3 weeks to do and yet still have not received a cent... I spent almost R5000 for a 2 night stay and unfortunately the stay was very unpleasant my wife and I decided to check out early due to racist remarks being thrown at us and I requested a full refund it has been 3 weeks since then and still nothing has been returned it is disgusting to think that this is how they work at this establishment and want to run this hotel I would never recommend this place for anyone its a very sad reality...