True 5 star treatment every step of the way.

Thank you to Mohamed and team who made the process of rescheduling of my reservation so easy. (The booking was initially done through Flight Centre Clearwater Mall, who was absolutely difficult when requesting a date change due to a medical emergency. They insisted on following a cancelation process that would result in our booking becoming nonrefundable. I have left them a negative review but that's not what this review is about.)

Mohamed and team honoured our reservation and rescheduled a date change upon being provided with the necessary medical certification. Thank you for making this such a seamless process. You actually listened to what we had to say and did your best to assist us. We are so appreciative. This is true 5 star service!

The stay itself was wonderfully relaxing. The resort is so tranquil, with staff who are so attentive to one's every request. A gorgeous property with wonderful staff who gave us 5 star treatment every step of the way. Thank you!