Shoddy Overall Service

I took in a pair of shoes to their depot so as to replace the full sole. I was provided a quotation before the repair was conducted, which makes sense. The workmanship on the repair, which I had agreed to was shoddy, and thus within a day of wearing the shoes I had to return them to be repaired, again.

From the time I first took ownership of the shoes, and thus before the repaired shoes(full soles) began to seperate, and had to be returned, I took a second pair of shoes in to be resoled.

So a few days passed and eventually I was provided with a quotation, via sms for the second pair of shoes. That was on a Friday late afternoon. On the morning of the following Monday I notified them, via sms, that the first pair, which I had agreed to the repair, includind the second pair,which I stated must NOT be repaired, be returned to their depot, so as to be collected.

I smsed the person I had been in contact with on a few occasions stating that I did not want the second pair of shoes repaired.That was the form of interaction that was taking place.

On visiting the depot days later I noticed that the 1st pair of shoes had not been re-repaired, yet the second pair had been repaired.

So in essence the Cleaning Brothers repair product without the consent of the customer and expect to be payed.

Attempts to leave messages are never returned. The excuse is we cant reach you.

Clearly had I known that their service, and workmandship, is not up to standard, I would effectively not have taken my second pair of shoes in, for a sole replacement.

Extremely poor service!