They cannot deliver

I ordered medication from the Compounding Pharmacy within the 48 hour they say they will have your script ready. It was not ready when the time came for me to leave Johannesburg, so arrangements were made for delivery. I had to pay an additional R 180 to have the medication delivered. Yesterday morning, the 8th of April 2024, I got a message on my phone regarding the delivery for that day. I made arrangements for someone to be home, in case i was not home to accept the delivery. That medication was not delivered and I received no call. This morning 9 April 2024, I got another message on my phone telling me the parcel could not be delivered due to an "address error". I was very angry about the poor service delivery and what angered me more was that I was seemingly to blame for that , because of an "address error". There was no address error. I phoned the pharmacy and they tried to get hold of the courier service. The courier service you cannot contact via phone, all the options you try, ends with the call being cut off. You have to write an email, to which you get a standard absent human response. Then I was phoned by the pharmacy to tell me to meet the driver of the courier van at a certain place. Before I could even gather my bag to go, I was phoned again to say, sorry the driver has already left. Eventually I ended up waiting all day for this delivery and close to three o'clock I received a call from the driver to meet him at Cashbuild. The call was very unclear and the driver stutters. Nevertheless I left immediately to get the medication. The package was warm from being in the sun in a van the whole day. It was in the sun for quite a few days all in all. If the driver had continued another kilometer down the road from Cashbuild, he would have reached my home. What a disaster! I will never have an order delivered again. The pharmacy is responsible for the poor service delivery of the courier of their choice.