Incompetent Comuter hut

I'm fed up with this incompetent company....I've being battling to get this fibre connection to work with them. All downloads except firefox ftp installable downloads are very slow not even 200k on a prepaid 100mb line! I would like to give this effing prepaid to somebody else cos this is just a total waste of time. What bunch of bandits well I ain't one of those guys who live in gansbaai and don't know nothing! I'm gonna give this account to somebody else cos its no use to me whatsoever. I've spoken to bennie on numerous occasions about my issues and there freaking after hours number goes back to their office number......how stupid is THAT! Basically only local downloads are at a 10mbs everything else is just 200k!