The Computer Shop & TCS Wi-Fi
2.4|9 reviews
SM
Shaquille M
1 reviews | Active since Member
07 Jun 2024, 19:51
Not worth the pain
Im writing this as of june 2024 after being with a client for about 4 or 5 years And all i can say buy a mtn ****le they are more dependable Lord You can pay on time or a week late On the minimum plan or the maximum uncapped wifi it will never be stable You can text the support line and get a text back 2 hours later The connection will go from gone to 5kb on a max wifi line hourly or daily you choose truly an amazing service Never buy any laptop here or join the wifi service its useless
Helpful (0)
Replies (53)0
Replies (53)SM
Update!!!
After this original review i have recieved text from Tcs Plett support about sending technicians out to fix my issue
For the time being the issue is resolved
I however still apprehensive about recommending this service to anyone
I will monitor the quality of service for the remainder of the month to see if the quality of their service relapses
The main issue that sprang up from this is many enquires on my part to the quality and speed of my connection
It took the review posted above to have any mention of technicians or quality checks on my connection by tech support
Previous enquires have yielded result as to the restoration of my connecton by a simple reset with the guidance by way of text-based support
Yet was never escalated past that
Later on after the techs have replaced the,to their expertise,falling router
With suggestion to replace my ups that to their knowledge is to blame for the issue
Which i doubt, it has been in good working condition and can hold charge for well over 6 hours
I have been informed its common to have shedule maintenance annually
That has been the first mention of this
Never before has this been brought up by any tech support or even was enquiry made to my service history
I have yet to have a call,which to inform whomsoever reads this i have gained a personal customer support agent to voice greifances to after the above seen review,that has not in some way or form shown their need to know my willingness on the removal or ammending of the original review
Whether its their text based support answering my question into why i havent received a maintenance referal or hasnt been suggested by their support team by quite "politely" suggesting i couldve just said so
Or their senior support agents question my willingness to remove the review if my issue can be resolved
Or my newly gained perosnal tech support agent doing so by way of voice call
I have the feeling of this being nothing but performative
To save face in trade for fixing what seems to be a common and pervasive issue as described by fellow community members
This has soured my faith in this service provider greatly
To that end my original review will remain posted here and will be updated monthly to reflect their performance as a wifi service provider
I would consider any difficulty going forward as a subscriber of theirs insidious and any further pressure whether by text or call regarding will result in further ammending of this review and will affect my likelihood to remain both a subsriber and supporter of TCS WIFI PlettenbergBay branch
Shaquille M's updateReviewer Update
08 Jun 2024, 19:41Update!!!
After this original review i have recieved text from Tcs Plett support about sending technicians out to fix my issue
For the time being the issue is resolved
I however still apprehensive about recommending this service to anyone
I will monitor the quality of service for the remainder of the month to see if the quality of their service relapses
The main issue that sprang up from this is many enquires on my part to the quality and speed of my connection
It took the review posted above to have any mention of technicians or quality checks on my connection by tech support
Previous enquires have yielded result as to the restoration of my connecton by a simple reset with the guidance by way of text-based support
Yet was never escalated past that
Later on after the techs have replaced the,to their expertise,falling router
With suggestion to replace my ups that to their knowledge is to blame for the issue
Which i doubt, it has been in good working condition and can hold charge for well over 6 hours
I have been informed its common to have shedule maintenance annually
That has been the first mention of this
Never before has this been brought up by any tech support or even was enquiry made to my service history
I have yet to have a call,which to inform whomsoever reads this i have gained a personal customer support agent to voice greifances to after the above seen review,that has not in some way or form shown their need to know my willingness on the removal or ammending of the original review
Whether its their text based support answering my question into why i havent received a maintenance referal or hasnt been suggested by their support team by quite "politely" suggesting i couldve just said so
Or their senior support agents question my willingness to remove the review if my issue can be resolved
Or my newly gained perosnal tech support agent doing so by way of voice call
I have the feeling of this being nothing but performative
To save face in trade for fixing what seems to be a common and pervasive issue as described by fellow community members
This has soured my faith in this service provider greatly
To that end my original review will remain posted here and will be updated monthly to reflect their performance as a wifi service provider
I would consider any difficulty going forward as a subscriber of theirs insidious and any further pressure whether by text or call regarding will result in further ammending of this review and will affect my likelihood to remain both a subsriber and supporter of TCS WIFI PlettenbergBay branch
SM
Shaquille M's update08 Jun 2024, 19:41
Reviewer Update
Update!!!
After this original review i have recieved text from Tcs Plett support about sending technicians out to fix my issue
For the time being the issue is resolved
I however still apprehensive about recommending this service to anyone
I will monitor the quality of service for the remainder of the month to see if the quality of their service relapses
The main issue that sprang up from this is many enquires on my part to the quality and speed of my connection
It took the review posted above to have any mention of technicians or quality checks on my connection by tech support
Previous enquires have yielded result as to the restoration of my connecton by a simple reset with the guidance by way of text-based support
Yet was never escalated past that
Later on after the techs have replaced the,to their expertise,falling router
With suggestion to replace my ups that to their knowledge is to blame for the issue
Which i doubt, it has been in good working condition and can hold charge for well over 6 hours
I have been informed its common to have shedule maintenance annually
That has been the first mention of this
Never before has this been brought up by any tech support or even was enquiry made to my service history
I have yet to have a call,which to inform whomsoever reads this i have gained a personal customer support agent to voice greifances to after the above seen review,that has not in some way or form shown their need to know my willingness on the removal or ammending of the original review
Whether its their text based support answering my question into why i havent received a maintenance referal or hasnt been suggested by their support team by quite "politely" suggesting i couldve just said so
Or their senior support agents question my willingness to remove the review if my issue can be resolved
Or my newly gained perosnal tech support agent doing so by way of voice call
I have the feeling of this being nothing but performative
To save face in trade for fixing what seems to be a common and pervasive issue as described by fellow community members
This has soured my faith in this service provider greatly
To that end my original review will remain posted here and will be updated monthly to reflect their performance as a wifi service provider
I would consider any difficulty going forward as a subscriber of theirs insidious and any further pressure whether by text or call regarding will result in further ammending of this review and will affect my likelihood to remain both a subsriber and supporter of TCS WIFI PlettenbergBay branch