TC
The Computer Shop & TCS Wi-Fi
Claimed Business
TC
The Computer Shop & TCS Wi-Fi
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About The Computer Shop & TCS Wi-Fi
The Computer Shop & TCS Wi-Fi has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Computer Shop & TCS Wi-Fi across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecR
chata R
1 reviews | Active since Jan 2020
28 Feb 2026, 08:39
Excellent
WOW, wish I could choose more than 5 stars! There was a serious problem I had and, without any hesitation, and with lots of kindness, Kayla and Keagan came to my rescue and made my worry disappear. I sincerely thank them for their graciousness and professionalism. This is clearly a company that genuinely care about their customers. Thank you!
Helpful (0)
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chata R
1 reviews | Active since Jan 2020
28 Feb 2026, 08:39
Excellent
WOW, wish I could choose more than 5 stars! There was a serious problem I had and, without any hesitation, and with lots of kindness, Kayla and Keagan came to my rescue and made my worry disappear. I sincerely thank them for their graciousness and professionalism. This is clearly a company that genuinely care about their customers. Thank you!
0
Replies (0)CB
Carl B
1 reviews | Active since Jan 2020
6 Dec 2025, 10:02
TCS Franschhoek - Disappointing Service
TCS FRANSCHHOEK – EXTREMELY DISAPPOINTING SERVICE If you’re considering signing up with TCS Franschhoek as your ISP, I strongly suggest you read this first. My experience over the last six weeks has been nothing short of frustrating, exhausting and completely unacceptable. I went out of my way to start my line-move process early. On 29 October, more than a month before my occupation date of 1 December, I submitted all the required documentation to ensure a smooth transition. I made it very clear from the start that my wife, my son and I all work from home, so uninterrupted internet access is absolutely critical. I did everything they asked, immediately. • Completed the new installation form the same day. • Completed the Frogfoot application and gave the full 30-day notice. • Followed their instructions to switch on and leave on the Frogfoot ONT. • Allowed for the previous owner’s cancellation window. • Even accepted a week of downtime when we took occupation early on 24 November. What I got in return? A month of excuses, blame-shifting, and zero accountability. 1. A MONTH OF SILENCE – THEN LAST-MINUTE CHAOS Despite having almost 30 days to book an installation, I only received a call from ECHO Optics (the Frogfoot installers) on 25 November — the day before activation was supposed to happen — telling me they would only be able to install the router on 5 December. Only after I expressed frustration did they suddenly “find” an earlier opening on 3 December, sent a technician, and replaced the router. You’d think that means I’d finally get online. No. Even after installation, the technician said I would still have to wait until the 5th for activation — making the whole “earlier appointment” pointless. 2. 5 DECEMBER ARRIVES… AND I’M STILL OFFLINE After repeatedly emailing TCS on the activation day, I finally get a one-line explanation: “We can’t see the ONT so we can’t activate you.” No explanation why they can’t see it. No explanation of what the technician did or didn’t test. No plan of action. No timeline. No urgency. Just: “It’s a Frogfoot issue.” 3. TCS BLAMES EVERYONE BUT THEMSELVES I am not a client of Frogfoot. I am a client of TCS Franschhoek. Yet every single delay, every unanswered question, every failure is blamed on Frogfoot, as if TCS is merely a powerless middleman. This is an actual response I received on 5 December: “We’d like to advise that we as TCS have done everything in our power… unfortunately the situation is out of our hands…” If it’s “out of their hands,” then what exactly am I paying them for? 4. ZERO PROACTIVE SUPPORT – NO SITE VISIT – NO OWNERSHIP TCS never once came to my home to investigate the problem. In fact, their excuse was that Somerset West is too far for them to travel. So: Does distance discount my monthly fee? Do I get partial service for a full price? Or is the customer just expected to accept sub-standard support? 5. MANAGEMENT ABSENT WHEN NEEDED MOST When I tried to escalate the matter on Friday, the response I received was: “Our manager is out of the office today.” After weeks of delays, missed activation dates, contradictory instructions, and zero internet access, that is the level of customer care I receive. I have been without functional home internet during one of the most disruptive periods imaginable — moving houses while running multiple businesses remotely. I went above and beyond to ensure TCS had everything they needed well in advance. Yet the result has been: - Missed deadlines - Vague excuses - Blame passed to other providers - No accountability - No urgency - No meaningful communication - And still… NO INTERNET If TCS wants to position themselves as a professional ISP, then “it’s not our fault” is not an acceptable customer service strategy. I pay them, not Frogfoot, and after this experience I genuinely cannot recommend TCS Franschhoek to anyone who relies on reliable service, proper communication, or basic competence.
Helpful (0)
|Replies (0)CB
Carl B
1 reviews | Active since Jan 2020
6 Dec 2025, 10:02
TCS Franschhoek - Disappointing Service
TCS FRANSCHHOEK – EXTREMELY DISAPPOINTING SERVICE If you’re considering signing up with TCS Franschhoek as your ISP, I strongly suggest you read this first. My experience over the last six weeks has been nothing short of frustrating, exhausting and completely unacceptable. I went out of my way to start my line-move process early. On 29 October, more than a month before my occupation date of 1 December, I submitted all the required documentation to ensure a smooth transition. I made it very clear from the start that my wife, my son and I all work from home, so uninterrupted internet access is absolutely critical. I did everything they asked, immediately. • Completed the new installation form the same day. • Completed the Frogfoot application and gave the full 30-day notice. • Followed their instructions to switch on and leave on the Frogfoot ONT. • Allowed for the previous owner’s cancellation window. • Even accepted a week of downtime when we took occupation early on 24 November. What I got in return? A month of excuses, blame-shifting, and zero accountability. 1. A MONTH OF SILENCE – THEN LAST-MINUTE CHAOS Despite having almost 30 days to book an installation, I only received a call from ECHO Optics (the Frogfoot installers) on 25 November — the day before activation was supposed to happen — telling me they would only be able to install the router on 5 December. Only after I expressed frustration did they suddenly “find” an earlier opening on 3 December, sent a technician, and replaced the router. You’d think that means I’d finally get online. No. Even after installation, the technician said I would still have to wait until the 5th for activation — making the whole “earlier appointment” pointless. 2. 5 DECEMBER ARRIVES… AND I’M STILL OFFLINE After repeatedly emailing TCS on the activation day, I finally get a one-line explanation: “We can’t see the ONT so we can’t activate you.” No explanation why they can’t see it. No explanation of what the technician did or didn’t test. No plan of action. No timeline. No urgency. Just: “It’s a Frogfoot issue.” 3. TCS BLAMES EVERYONE BUT THEMSELVES I am not a client of Frogfoot. I am a client of TCS Franschhoek. Yet every single delay, every unanswered question, every failure is blamed on Frogfoot, as if TCS is merely a powerless middleman. This is an actual response I received on 5 December: “We’d like to advise that we as TCS have done everything in our power… unfortunately the situation is out of our hands…” If it’s “out of their hands,” then what exactly am I paying them for? 4. ZERO PROACTIVE SUPPORT – NO SITE VISIT – NO OWNERSHIP TCS never once came to my home to investigate the problem. In fact, their excuse was that Somerset West is too far for them to travel. So: Does distance discount my monthly fee? Do I get partial service for a full price? Or is the customer just expected to accept sub-standard support? 5. MANAGEMENT ABSENT WHEN NEEDED MOST When I tried to escalate the matter on Friday, the response I received was: “Our manager is out of the office today.” After weeks of delays, missed activation dates, contradictory instructions, and zero internet access, that is the level of customer care I receive. I have been without functional home internet during one of the most disruptive periods imaginable — moving houses while running multiple businesses remotely. I went above and beyond to ensure TCS had everything they needed well in advance. Yet the result has been: - Missed deadlines - Vague excuses - Blame passed to other providers - No accountability - No urgency - No meaningful communication - And still… NO INTERNET If TCS wants to position themselves as a professional ISP, then “it’s not our fault” is not an acceptable customer service strategy. I pay them, not Frogfoot, and after this experience I genuinely cannot recommend TCS Franschhoek to anyone who relies on reliable service, proper communication, or basic competence.
0
Replies (0)SM
Shaquille M
1 reviews | Active since Jan 2020
7 Jun 2024, 19:51
Not worth the pain
Im writing this as of june 2024 after being with a client for about 4 or 5 years And all i can say buy a mtn ****le they are more dependable Lord You can pay on time or a week late On the minimum plan or the maximum uncapped wifi it will never be stable You can text the support line and get a text back 2 hours later The connection will go from gone to 5kb on a max wifi line hourly or daily you choose truly an amazing service Never buy any laptop here or join the wifi service its useless
Helpful (0)
|Replies (0)SM
Shaquille M
1 reviews | Active since Jan 2020
7 Jun 2024, 19:51
Not worth the pain
Im writing this as of june 2024 after being with a client for about 4 or 5 years And all i can say buy a mtn ****le they are more dependable Lord You can pay on time or a week late On the minimum plan or the maximum uncapped wifi it will never be stable You can text the support line and get a text back 2 hours later The connection will go from gone to 5kb on a max wifi line hourly or daily you choose truly an amazing service Never buy any laptop here or join the wifi service its useless
0
Replies (0)RD
Rory D
1 reviews | Active since Jan 2020
8 Mar 2023, 12:00
Poor service.
I requested assistance from a technician and he tried to guide me through the process. On a particular page, there were a number of options, and the technician stated that he does not have all night, so please do not read the entire page. Extremely rude. I then asked another technician whom I have dealt with before, 3 calls from myself, and he said twice "give me 5 minutes". He never came back to me. I then sent an Email to a senior staff member, which was read around 08:57 this morning, and still no response. This is not the first time that I have received shocking service from their "support" team. Shocking service. Professor Rory Dunn.
Helpful (0)
|Replies (0)RD
Rory D
1 reviews | Active since Jan 2020
8 Mar 2023, 12:00
Poor service.
I requested assistance from a technician and he tried to guide me through the process. On a particular page, there were a number of options, and the technician stated that he does not have all night, so please do not read the entire page. Extremely rude. I then asked another technician whom I have dealt with before, 3 calls from myself, and he said twice "give me 5 minutes". He never came back to me. I then sent an Email to a senior staff member, which was read around 08:57 this morning, and still no response. This is not the first time that I have received shocking service from their "support" team. Shocking service. Professor Rory Dunn.
0
Replies (0)NB
Nicole B
1 reviews | Active since Jan 2020
17 Dec 2022, 13:26
The computer shop - worse customer support ever!!!!!!!!
I am a customer of TCS and we have been battling to get proper download speed. Logged a ticket with them and it has been 2 weeks and it is still not resolved. I keep posting update request on the TCS customer portal and getting no response. When I phone them, I get promised that a technician will come out that same day. Been waiting for 4 days, he still has not shown up. Terrible service. Paying week by week was ideal as we only use it during the holidays, but no point in paying for internet when you can't even watch Netflix on the speed we are getting.
Helpful (0)
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Nicole B
1 reviews | Active since Jan 2020
17 Dec 2022, 13:26
The computer shop - worse customer support ever!!!!!!!!
I am a customer of TCS and we have been battling to get proper download speed. Logged a ticket with them and it has been 2 weeks and it is still not resolved. I keep posting update request on the TCS customer portal and getting no response. When I phone them, I get promised that a technician will come out that same day. Been waiting for 4 days, he still has not shown up. Terrible service. Paying week by week was ideal as we only use it during the holidays, but no point in paying for internet when you can't even watch Netflix on the speed we are getting.
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Replies (0)DR
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Ryan V
1 reviews | Active since Jan 2020
23 Oct 2021, 17:10
Lots of downtime
Be careful. At least once amonth you will have downtime and will not be able to work. They will have some sort of problem and excuse every time. Favourite being "Dear Client, There is an issue with our upstream provider which is affecting speeds. But most services should still work. They are working to resolve the issues as soon as possible. And we hope to have it resolved soon". Very unreliable
Helpful (0)
|Replies (0)RV
Ryan V
1 reviews | Active since Jan 2020
23 Oct 2021, 17:10
Lots of downtime
Be careful. At least once amonth you will have downtime and will not be able to work. They will have some sort of problem and excuse every time. Favourite being "Dear Client, There is an issue with our upstream provider which is affecting speeds. But most services should still work. They are working to resolve the issues as soon as possible. And we hope to have it resolved soon". Very unreliable
0
Replies (0)