Poor service.

I requested assistance from a technician and he tried to guide me through the process. On a particular page, there were a number of options, and the technician stated that he does not have all night, so please do not read the entire page. Extremely rude. I then asked another technician whom I have dealt with before, 3 calls from myself, and he said twice "give me 5 minutes". He never came back to me. I then sent an Email to a senior staff member, which was read around 08:57 this morning, and still no response. This is not the first time that I have received shocking service from their "support" team. Shocking service. Professor Rory Dunn.