Still awaiting refund

I would not recommend purchasing anything from them. I paid a 50% deposit for an order. Cancelled the order - they charged a 20% cancellation fee on the deposit to which I just agreed to get my money back. They said 15 business days for the refund to be done from cancellation. I spoke with Chris the owner in which he promised a refund by no later than 13/10/2022. I have called and sent msgs with no response. I requested a full refund now for the 50% deposit as it does not stipulate a 20% cancellation fee on any document or invoice. I call this skelm.