EXTREMELY POOR SERVICE BY THE COURIER GUY!!!!!

Daughter send Mothersday present, with fragile written on package, from Middelburg, Mpumalanga to The Courier Guy main office in Cosmo Business Park, Cosmo City. Note that the Business I work for is directly next to The Courier Guy in the same Business Park. The Courier Guy in Cosmo City then send the package to Middelburg in Cape Town eventhough it stated clearly on the waybill the correct address. They cannot explain this total incompentancy fault and failure to deliver the service as promised. Showed on tracking the waybil the package was delivered. Went next door to collect and after +/- an hour waiting they then discovered package was send to Middelburg Cape Town. +/-3 days later again they say it is at the Cosmo Business main branch. Went there again and waited at least 45 minutes before a Courier Guy staffmember brought a box, totally opened not closed and you can see it is not the same package my daughter send. When asking why package was open, I only got a ***ue reply that goods inside were broken. I took photos and send it to my daughter. Her first question was where the pink bag was. Definitely on in the open box I received. I phoned their support department and asked to speak to a manager. Again no compentcy or any joy, because they did not want to put the call through to the manager. I lost my cool and they finally put me through too a Memzi. Again total incompentancy shown over the phone as well as knowledge how a courier company must be run. He said he will investigate after I send him the photos and very thing. Two days later I followed up, because he never came back to me. Said they cannot explain any of this. AGAIN NOT COMPETENT WORKERS AT THE COURIER GUY!!!!!! NO SERVICE PER THEIR PROMISE!!! ! !