*********** and frustrating services

I purchased a polarbox with them, it came with defects and I requested a replacement. The replacement had the same problems. I then called again spoke to Nkosi he said he would send a courier to fetch the polarbox it is almost a month dealing with their *********** service I called countless times the cooler was never fetched so I can get a refund. They tossed me back and for with their third party Bawas who was shipping the product for them. I would not recommend buying anything from these shops they do not even send updates on shipping details