Bad loyalty

We have been weekly customers for a very long time, enough time to fill 2 loyalty cards, each for a free coffee. Visited our "favorite" coffee shop today for lunch and to claim our free coffee - or so we thought! Apparently even though there were 2 of us ordering 2 meals, we were told we can only use 1 loyalty card and need to COME BACK to claim the other one!!!! Why! There are 2 customers each with a full loyalty card and were denied 🤬🤬🤬.

Just walked out....... your reluctance to honor the loyalty cards cost the Daily Coffee 2 weekly customers.