The Data Factory

Was contacted regarding an unclaimed pension fund my deceased mother had with Sanlam in August 2024. After submitting all the documentation requested I was told payment would be processed. A few weeks later was told they are missing documents, sent those to them. Another month later was told they were once again missing documents, sent those as well. Was told payment would be processed in 6 to 8 weeks. In March was told once again there are documents missing, lost it on the phone was told all of a sudden they do have the documents and it was a mistake. So it has been now 9 months since the initial documents was submitted and all my wasted time going to home affairs, to the bank, police station etc it is infuriating. If I could give them 0 stars I would.