The Dealers Group
4.5|15 reviews
GL
Gary L
1 reviews | Active since Member
20 Jan 2023, 16:34
Not a happy camper
I'm not going to get into a debacle over social media, but they cost me R180k feel free to contact me on 0*7*6*8*3*8*2*1*1*8 I'll give you the full rundown, just watch out they are unscrupulous
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Replies (132)The Dealers Group's replyOfficial
21 Jan 2023, 06:05Response from the owner4 weeks agoGary so sorry to hear that you not happy with the Jeep Cherokee you purchased a year ago.
There is no moneys owing to you or any body else as we settled your vehicle and paid all moneys to you for the deference firstly your Jeep was R 230 000
1)firstly you bought a 2013 Jeep Grand Cherokee with a 162000km with no warranty from the factory left and we offered you a warranty at a additional cost that you declined.
2)After you took delivery the vehicle engine warning light came on, I sent a mechanic to your residence in Grabow at the time that the mechanic fixed your Jeep and I settled the bill for that work that was done.
3)months later when you had a problem again I paid for the towing and repairs for the vehicle and loaned you my personal vehicle BMW X3 so that you not discomfort “SERVICE YOU WONT GET EVEN FROM A FRANCHICE DEALER “that you drove 1000s of kms with also smoking in my non smoking car and I delivered your vehicle in Melkbos strand WHEN IT WAS COMPLETED .that I think is beyond customer service.!
4)the vehicles papers was delivered to you a week from when you bought the vehicle because we had to wait for the original from the bank after settling the bank, that I kept you up to date with from day one , but you chose not to register the vehicle ?and by the time you did want to register the road worthy certificate expired that only holds for 26 days from road worthy.
5) Lastly all work that was done on your vehicle carried a 12 month warranty but you chose to take the vehicle somewhere else that we unfortunately can’t give you a life time warranty from our Dealer nobody gives a warranty for life especially on a used vehicle that is 11 Years old and almost 200 000kms on the clock.
There is no moneys owing to you or any body else as we settled your vehicle and paid all moneys to you for the deference firstly your Jeep was R 230 000
1)firstly you bought a 2013 Jeep Grand Cherokee with a 162000km with no warranty from the factory left and we offered you a warranty at a additional cost that you declined.
2)After you took delivery the vehicle engine warning light came on, I sent a mechanic to your residence in Grabow at the time that the mechanic fixed your Jeep and I settled the bill for that work that was done.
3)months later when you had a problem again I paid for the towing and repairs for the vehicle and loaned you my personal vehicle BMW X3 so that you not discomfort “SERVICE YOU WONT GET EVEN FROM A FRANCHICE DEALER “that you drove 1000s of kms with also smoking in my non smoking car and I delivered your vehicle in Melkbos strand WHEN IT WAS COMPLETED .that I think is beyond customer service.!
4)the vehicles papers was delivered to you a week from when you bought the vehicle because we had to wait for the original from the bank after settling the bank, that I kept you up to date with from day one , but you chose not to register the vehicle ?and by the time you did want to register the road worthy certificate expired that only holds for 26 days from road worthy.
5) Lastly all work that was done on your vehicle carried a 12 month warranty but you chose to take the vehicle somewhere else that we unfortunately can’t give you a life time warranty from our Dealer nobody gives a warranty for life especially on a used vehicle that is 11 Years old and almost 200 000kms on the clock.
Best regards,
The Dealers Group's reply21 Jan 2023, 06:05
Official
Response from the owner4 weeks agoGary so sorry to hear that you not happy with the Jeep Cherokee you purchased a year ago.
There is no moneys owing to you or any body else as we settled your vehicle and paid all moneys to you for the deference firstly your Jeep was R 230 000
1)firstly you bought a 2013 Jeep Grand Cherokee with a 162000km with no warranty from the factory left and we offered you a warranty at a additional cost that you declined.
2)After you took delivery the vehicle engine warning light came on, I sent a mechanic to your residence in Grabow at the time that the mechanic fixed your Jeep and I settled the bill for that work that was done.
3)months later when you had a problem again I paid for the towing and repairs for the vehicle and loaned you my personal vehicle BMW X3 so that you not discomfort “SERVICE YOU WONT GET EVEN FROM A FRANCHICE DEALER “that you drove 1000s of kms with also smoking in my non smoking car and I delivered your vehicle in Melkbos strand WHEN IT WAS COMPLETED .that I think is beyond customer service.!
4)the vehicles papers was delivered to you a week from when you bought the vehicle because we had to wait for the original from the bank after settling the bank, that I kept you up to date with from day one , but you chose not to register the vehicle ?and by the time you did want to register the road worthy certificate expired that only holds for 26 days from road worthy.
5) Lastly all work that was done on your vehicle carried a 12 month warranty but you chose to take the vehicle somewhere else that we unfortunately can’t give you a life time warranty from our Dealer nobody gives a warranty for life especially on a used vehicle that is 11 Years old and almost 200 000kms on the clock.
There is no moneys owing to you or any body else as we settled your vehicle and paid all moneys to you for the deference firstly your Jeep was R 230 000
1)firstly you bought a 2013 Jeep Grand Cherokee with a 162000km with no warranty from the factory left and we offered you a warranty at a additional cost that you declined.
2)After you took delivery the vehicle engine warning light came on, I sent a mechanic to your residence in Grabow at the time that the mechanic fixed your Jeep and I settled the bill for that work that was done.
3)months later when you had a problem again I paid for the towing and repairs for the vehicle and loaned you my personal vehicle BMW X3 so that you not discomfort “SERVICE YOU WONT GET EVEN FROM A FRANCHICE DEALER “that you drove 1000s of kms with also smoking in my non smoking car and I delivered your vehicle in Melkbos strand WHEN IT WAS COMPLETED .that I think is beyond customer service.!
4)the vehicles papers was delivered to you a week from when you bought the vehicle because we had to wait for the original from the bank after settling the bank, that I kept you up to date with from day one , but you chose not to register the vehicle ?and by the time you did want to register the road worthy certificate expired that only holds for 26 days from road worthy.
5) Lastly all work that was done on your vehicle carried a 12 month warranty but you chose to take the vehicle somewhere else that we unfortunately can’t give you a life time warranty from our Dealer nobody gives a warranty for life especially on a used vehicle that is 11 Years old and almost 200 000kms on the clock.
Best regards,