The Decor Connection
4|8 reviews
SK
Sekai K
1 reviews | Active since Member
11 Oct 2023, 11:22
Poor After Sale Service - www.decorconnection.co.za - The Decor Connection
The Decor Connection Blinds does not have a good after sales service. My blinds have been falling off barely 3 months after installation. I reached out to them and l have been taken from pillar to post just to avoid a simple fix. The person l spoke to tried to blame it on a none existent carpert in the room to someone tripping over the blinds which is all invalid Instead l was sent an invoice of R400 for them to rectify the poor workmanship. I would not recommend them at all
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Replies (262)The Decor Connection's replyOfficial
17 Oct 2023, 12:42Hi Sekai. when your blinds were installed, in June, we confirmed both via photos we take of all our jobs upon completion as well as through you paying the balance of your order that the blinds were perfectly installed.
You contacted us now, in October, to say that the bottom chain of your Vertical Blinds were broken. We immediately responded to your query. This breakage can ONLY happen if a customer (even inadvertently) steps on the chain or something gets in the way of the blinds during operation (pets, feet, obstructions placed in the way after measuring and installing etc.).
The photos you sent to our offices do show a new carpet you've placed in the way of the blind opening and closing. This may be what the blind is getting caught on, breaking the chain. Either way, this is not covered by a factory-defect warranty. We offered to come do the repair for free, charging only a call-out.
We have repeatedly explained this to you on the phone and via what's app that the only way for the bottom chain to break is by something coming into contact with the chain, disconnecting it from its clips, and showed a willingness to come ASAP to repair this for you. You rejected our offer to come through. Your blinds are NOT falling off and have been perfectly measured and installed.
Should there be a warranty related issue then we will always come through without charging a call-out as we excel in exceptional customer service, quality products, and competitive pricing!
You contacted us now, in October, to say that the bottom chain of your Vertical Blinds were broken. We immediately responded to your query. This breakage can ONLY happen if a customer (even inadvertently) steps on the chain or something gets in the way of the blinds during operation (pets, feet, obstructions placed in the way after measuring and installing etc.).
The photos you sent to our offices do show a new carpet you've placed in the way of the blind opening and closing. This may be what the blind is getting caught on, breaking the chain. Either way, this is not covered by a factory-defect warranty. We offered to come do the repair for free, charging only a call-out.
We have repeatedly explained this to you on the phone and via what's app that the only way for the bottom chain to break is by something coming into contact with the chain, disconnecting it from its clips, and showed a willingness to come ASAP to repair this for you. You rejected our offer to come through. Your blinds are NOT falling off and have been perfectly measured and installed.
Should there be a warranty related issue then we will always come through without charging a call-out as we excel in exceptional customer service, quality products, and competitive pricing!
Best regards,
The Decor Connection's reply17 Oct 2023, 12:42
Official
Hi Sekai. when your blinds were installed, in June, we confirmed both via photos we take of all our jobs upon completion as well as through you paying the balance of your order that the blinds were perfectly installed.
You contacted us now, in October, to say that the bottom chain of your Vertical Blinds were broken. We immediately responded to your query. This breakage can ONLY happen if a customer (even inadvertently) steps on the chain or something gets in the way of the blinds during operation (pets, feet, obstructions placed in the way after measuring and installing etc.).
The photos you sent to our offices do show a new carpet you've placed in the way of the blind opening and closing. This may be what the blind is getting caught on, breaking the chain. Either way, this is not covered by a factory-defect warranty. We offered to come do the repair for free, charging only a call-out.
We have repeatedly explained this to you on the phone and via what's app that the only way for the bottom chain to break is by something coming into contact with the chain, disconnecting it from its clips, and showed a willingness to come ASAP to repair this for you. You rejected our offer to come through. Your blinds are NOT falling off and have been perfectly measured and installed.
Should there be a warranty related issue then we will always come through without charging a call-out as we excel in exceptional customer service, quality products, and competitive pricing!
You contacted us now, in October, to say that the bottom chain of your Vertical Blinds were broken. We immediately responded to your query. This breakage can ONLY happen if a customer (even inadvertently) steps on the chain or something gets in the way of the blinds during operation (pets, feet, obstructions placed in the way after measuring and installing etc.).
The photos you sent to our offices do show a new carpet you've placed in the way of the blind opening and closing. This may be what the blind is getting caught on, breaking the chain. Either way, this is not covered by a factory-defect warranty. We offered to come do the repair for free, charging only a call-out.
We have repeatedly explained this to you on the phone and via what's app that the only way for the bottom chain to break is by something coming into contact with the chain, disconnecting it from its clips, and showed a willingness to come ASAP to repair this for you. You rejected our offer to come through. Your blinds are NOT falling off and have been perfectly measured and installed.
Should there be a warranty related issue then we will always come through without charging a call-out as we excel in exceptional customer service, quality products, and competitive pricing!
Best regards,
SK
Sekai K's updateReviewer Update
17 Oct 2023, 13:06Hello l dont know how many times l have advised you that l dont have a new carpet that was installed as my entire home has no carpets.
These beads you are using are not strong and have repeatedly fallen off as the clips are rather loose and need constant attention.
The reason l escalated you to this forum is you have taken me from post to pillar and back. Your after sales service is horrible for lack of a better word.
You first sighted someone had tripped on the blinds and now you are blaming your poor workmanship on a none existent carpet.
I have not rejected any offers of an after sales service from you. I rejected the additional cost of R400 which you tried to canvas as a call out fee.
My review still stands and hopefully will assist other people. You can keep telling yourself whatever you want thats your choice.
These beads you are using are not strong and have repeatedly fallen off as the clips are rather loose and need constant attention.
The reason l escalated you to this forum is you have taken me from post to pillar and back. Your after sales service is horrible for lack of a better word.
You first sighted someone had tripped on the blinds and now you are blaming your poor workmanship on a none existent carpet.
I have not rejected any offers of an after sales service from you. I rejected the additional cost of R400 which you tried to canvas as a call out fee.
My review still stands and hopefully will assist other people. You can keep telling yourself whatever you want thats your choice.
SK
Sekai K's update17 Oct 2023, 13:06
Reviewer Update
Hello l dont know how many times l have advised you that l dont have a new carpet that was installed as my entire home has no carpets.
These beads you are using are not strong and have repeatedly fallen off as the clips are rather loose and need constant attention.
The reason l escalated you to this forum is you have taken me from post to pillar and back. Your after sales service is horrible for lack of a better word.
You first sighted someone had tripped on the blinds and now you are blaming your poor workmanship on a none existent carpet.
I have not rejected any offers of an after sales service from you. I rejected the additional cost of R400 which you tried to canvas as a call out fee.
My review still stands and hopefully will assist other people. You can keep telling yourself whatever you want thats your choice.
These beads you are using are not strong and have repeatedly fallen off as the clips are rather loose and need constant attention.
The reason l escalated you to this forum is you have taken me from post to pillar and back. Your after sales service is horrible for lack of a better word.
You first sighted someone had tripped on the blinds and now you are blaming your poor workmanship on a none existent carpet.
I have not rejected any offers of an after sales service from you. I rejected the additional cost of R400 which you tried to canvas as a call out fee.
My review still stands and hopefully will assist other people. You can keep telling yourself whatever you want thats your choice.