SK
Sekai K
Active since May 2014
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Bad Customer Service Who Ask for the Unavailable Fully Knowing Its Impossible@de
Bad Customer Service Who Ask for the Unavailable Fully Knowing Its Impossible. Please can you firstly desist from randomly picking up issues, throwing them over the fence and then asking the client to continually repeat themselves. Can you solution around how to handling of Cash Holds especially for merchants like World Remit. This merchant DOES NOT provide the below: Authorisation letter from the merchant with their letterhead Masked Card number Authorisation ID Merchant Category Description of dispute This merchant truthfuly indicates that they would not have received the funds as the funds will be on hold with you the bank. You in turn as the bank then proceed to antagonize the client by sending them on a run around to the merchant to request for these none existent draconian asks. You also proceed to hold clients' money for a period of 5-45 days. Why? Over and above this you then proceed to allocate different customer care agents to this already depressing process. These agents also proceed to assign different case numbers to this issue making it impossible to keep track of this call let alone repeat yourself.
1 reply
21 months ago
Pathetic Bed Shop
I bought a bed from the Cresta Shop about a year ago, the bed began to sage and give in before the two year guarantee. We notified the Cresta shop before the two year guarantee had lapsed andShop Manager Mr Mojalefa started giving us the run around and took us from pillar to post and back. They asked for a proof of purchase which we supp**** via our bank statement and then they just ignored us. Its been over 3 months of no action. They simply dont want to replace the bed nor revert back to us.
0 replies
29 months ago
Rude Cynthia at PEP Cresta Mall
Rude CYNTHIA at PEP Cresta Cynthia from the Crest Branch was so rude. My daughter bought a pair of black school shoes and on realising that she had made a mistake she returned the shoes for white pair of takkies. Lucky asked my daughter to write all her details at the back of the receipt and then retained the receipt. When my daughter got home she realised that it was actually black and not white takkies that she needed. She then went back to the shop and asked that the white takkies she had bought the previous day be returned. CYNTHIA then rudely stepped in and refused to exchange the takkies sighting that there was no receipt but yet in actual fact she had retained the receipt. The child then tried to explain but CYNTHIA was so rude and sent the poor child away without a refund nor exchange. Now the child is stuck with a pair of white takkies and schools are opening tomorrow....how is this child supposed to go to school? CYNTHIA why are you such a bully and tarnishing the PEP image? This is not your first time bullying customers like this.
0 replies
32 months ago
Scorpion Legal - Very Useless
I escalated my case to Scorpion Legal in 2018 and Scorpion has been taking this issue from pillar to post and back. They have changed lawyer on this case more than 5 times and noone and l mean noone bothers to update us on why this case is taking long. I would not recommend Scorpion to anyone
3 replies
46 months ago
Rain Unprescribed Debit Orders and Rachia Maharaj a Very Rude Rain Agent
My Rain Account was double debited on 25 May and 1 June for R999 both times. My husband and I then logged a call (3825056) and Ruchia Maharaj then picked up the call on 13 July. To say Ruchia Maharaj is incompetent & rude is an understatement for lack of a better word. She requested for proof of the debit orders which we provided and then proceed to ignore us until yesterday (24 Aug) when she decided to respond to our emails after further probing from us. I even logged a call to get her assistance which she too ignored. Yesterday she then responded and tried push us back to the billing dept. Her and Rains behaviors have damaged our credit profiles because they just went in and took funds not meant for them and Ruchia is very unhelpful. We spoke to your Richard from the Billing Dept who promised that the next debit order was supposed to be pro-rated for 5 days which is what should have been taken on the 25th of May to move the payment date from the 25th to the 30th but nothing of this sort happened. Rain please can you allocate a helpful and not rude and arrogant agent to assist us with this refund and double debit matter. Ruchia Maharaj is not helpful and is very rude as well as passive aggressive.
11 replies
76 months ago
Stay away from Cherry Melon Shops
I bought items at the Cresta branch that were on sale and returned the items on Monday the 17th of March. Upon return l was told that l could not get a refund because the items were sale items and not refundable and therefore l had to find something else in the shop. I then proceeded to do and this time item l took was not a sale item so did not want to loose my money. This item l returned again the following day because l didn't like it & l felt l had been forced to buy it. To my suprise l was told because its not a sale item now l must get a voucher so l can purchase something. Again l am be forced to buy something in this shop because l made a mistake of buying the first time. Nowhere in the Cresta shop are these t&cs highlighted so warn consumers PRIOR to a sale. The sales people in this shop do not alert consumers to this condition. I left the item in the shop as l had no use for it and no desire to return to a place that practices such dispeakable traits. The fact that l am returning means its a return and l must not be forced to purchase something else.
0 replies
89 months ago
Europcar - None return of car rental deposit
On the 11th of Jan my family rented a vehicle from Europcar under booking ref ********** 89 and returned the vehicle on the 15th of Jan. We paid a deposit of close to R5800 in total. On return of the vehicle on the 15th of Jan we were advised that we would receive our deposit after 3 working days. To date we have not received our deposit back but just a statement indicating that we will be getting R4700 deposit and numerous deductions. We have placed over 15 calls and been referred to amongst a whole chain of useless people a Craig van Niekerk who is never around but just leaves his answering service on to take messages.
1 reply
115 months ago
Protected Thieves - PEP Heathway Square
<p>On the 7th or 8th of December, my mom and daugher went to PEP Heathway Square to do their Christmas shopping. Upon entrance of the shop, the security guard at the door approached my daughter who was walking just behind my mom, holding my mom's one of two handbags and told the child to take the bag to the parcel counter. Being a child, she did as she was told.</p> <p> </p> <p>When my mom and daughter finished shopping, my mom's handbag was nowhere to be found. My mom then asked the security and shop manager (Dorothy i think is her name) why he had asked the child to put the handbag in the parcel counter in the first place. To my mom's suprise both the security and manager started being rude to her and asked her to leave the shop and instead GO and report to the the police.</p> <p> </p> <p>My mom then proceeded to the police and the following day the police came to PEP and confronted both the security and manager about the missing bag and its contents worth almost a R1000. The police then asked to see a footage of that particular day and time so as to ascertain exactly how the bag and its contents went missing. The manager refused and said that they could not open the footage unless a formal police report had been made and a case number issued.</p> <p> </p> <p>Now this comes as a suprise to me especially in the wake of the events of the day. Surely if there was nothing to conceal from the happenings of the day then was there so much red tape around the theft.</p> <p> </p> <p>Unfortunately my mom could not open a police case due to time constraints as she looks after 4 AIDS orphans and she does not have the luxury of time to be out and about.</p> <p> </p> <p>What saddens me is this is the only time of the year that my mom can afford to buy luxuries for herself and to think that security and a manager of the shop have gone all out to disguise and conceal a crime within their premises is disgusting.</p> <p> </p> <p>This is violence again an old woman and in the wake of this month of activism against such, l humbly request that this crime be not swept under the carpet.</p> <p> </p> <p>This security and manager must surely answer for their actions. Security is fully aware that handbags are never left at the parcel counter and therefore why did he take advantage of the situation by hoodwinking my daugher into doing so. Your shop manager really needs to advise as to why she declined that the footage of the day be viewed by the police if there was nothing to hide??</p> <p> </p> <p> </p> <p> </p>
1 reply
133 months ago
Very Bad and Corrupt Service Provider
Dear Daphne Le Grange, I noted you sent me a standard response to a very serious query and then went mum on me? Why?<br> <br> Nyarko ernst do you not have a work mandate to respond to all work related emails or requests for escalations to your superiors?<br> <br> I want answers because your actions are very questionable to say the least. <br> <br> I want this issue ecalated to the right people please.
1 reply
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