Scorpion Legal Protection
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scorpion Legal Protection is facing significant dissatisfaction across nearly every service dimension. Customers describe ignored claims, prolonged silence, unprofessional agent conduct, and unauthorised debit deductions. While a minority praise individual consultants like Mbali Dube and Viloshnee Governder for genuine help, the overwhelming pattern is one of payment collection without service delivery, eroding long-standing member trust.
Replied to 100% of negative reviews
Reply time on negative reviews: 50h 4m
TrustIndex
3.5
Ranking
#5
in Legal Cover
Reply Time
42h 24m
NPS Score
-60
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 50h 4m
Sep '25 - Aug '26
Based on recent customer reviews, Scorpion Legal Protection is facing significant dissatisfaction across nearly every service dimension. Customers describe ignored claims, prolonged silence, unprofessional agent conduct, and unauthorised debit deductions. While a minority praise individual consultants like Mbali Dube and Viloshnee Governder for genuine help, the overwhelming pattern is one of payment collection without service delivery, eroding long-standing member trust.
The most common complaint about Scorpion Legal Protection, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Claims Handling (1.9). Customers report claims sitting unattended for months or years, repeated requests for already-submitted documents, sudden repudiations after years of handling, and attorneys appointed who drop cases or fail to appear. Long-standing members feel abandoned at the moment of need.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2019
I very disappointed on how my matter was handled from 2023 still today scorpion is failing after being a member for so many years. I have to call every time for follow up
1 reviews | Active since Jan 2019
I very disappointed on how my matter was handled from 2023 still today scorpion is failing after being a member for so many years. I have to call every time for follow up
1 reviews | Active since Dec 2021
I have a platinum plan they say with scorpion.I hate their new system where you have to explain everything typing on their wattsapp chat and i have been asking for a call back from Thabiso from legal team and he keeps on sending messages to say we tried to contacting you and its all lies i want them to provide proof for that because the are no missed calls and i dont understand why i have to request a call back because i sent an email on 14th of April and today its May and no response but lying messages of we tried to call you back.Its like i am donating the premiums i am getting every month.'***l'
1 reviews | Active since Dec 2021
I have a platinum plan they say with scorpion.I hate their new system where you have to explain everything typing on their wattsapp chat and i have been asking for a call back from Thabiso from legal team and he keeps on sending messages to say we tried to contacting you and its all lies i want them to provide proof for that because the are no missed calls and i dont understand why i have to request a call back because i sent an email on 14th of April and today its May and no response but lying messages of we tried to call you back.Its like i am donating the premiums i am getting every month.'***l'
1 reviews | Active since Sept 2017
I am extremely dissatisfied with the manner in which my matter has been handled, including delays, lack of communication, and failure to provide proper assistance as expected in terms of my legal protection cover.
1 reviews | Active since Sept 2017
I am extremely dissatisfied with the manner in which my matter has been handled, including delays, lack of communication, and failure to provide proper assistance as expected in terms of my legal protection cover.
1 reviews | Active since Mar 2020
I am a platinum member. Submitting a claim through the channels specified is futile. They do not respond even after you do follow ups. I submitted a claim on the 24th of march 2026, there was no response, i decided to resend 13 april 2026and got an automatic response that a consultant will be in touch with me. To date the 24th of April 2026 still no response from scorpion legal.
1 reviews | Active since Mar 2020
I am a platinum member. Submitting a claim through the channels specified is futile. They do not respond even after you do follow ups. I submitted a claim on the 24th of march 2026, there was no response, i decided to resend 13 april 2026and got an automatic response that a consultant will be in touch with me. To date the 24th of April 2026 still no response from scorpion legal.
1 reviews | Active since Oct 2020
They say big things about in legal matters help but they cant even help resolve a simple labour issue. They lawyer appointed even drop my case, saying I have no grounds but I have numbet of communication to the company.They only give very bad service and lawyers appointed dont help nor keep in touch with the client. You have to keep asking for feedback. What legal service am I really paying for. But the can deduct monthly fees so fast. I dont recommend them to anyone, they will only rob you.
1 reviews | Active since Oct 2020
They say big things about in legal matters help but they cant even help resolve a simple labour issue. They lawyer appointed even drop my case, saying I have no grounds but I have numbet of communication to the company.They only give very bad service and lawyers appointed dont help nor keep in touch with the client. You have to keep asking for feedback. What legal service am I really paying for. But the can deduct monthly fees so fast. I dont recommend them to anyone, they will only rob you.
Scorpion Legal Protection scores 1 out of 5 on Hellopeter's AI analysis of service quality in Legal Cover, compared to the Legal Cover industry average of 2.9. Their strongest theme is Agent Quality (1.1); their weakest is Pricing & Premiums (0.9). The top AI-rated Legal Cover business on Hellopeter is CLC (4.6). How is the AI Score calculated? →
Scorpion Legal Protection has a TrustIndex of 3.5 out of 10 on Hellopeter, based on 142 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 50 hours 4 min. Hellopeter has tracked Scorpion Legal Protection across 3,226 total reviews. How is the TrustIndex calculated? →
