SL
Scorpion Legal Protection
Verified Business
SL
Scorpion Legal Protection
Verified Business
196 Reviews (last 12 months)
Responds in 36 hours 42 min
AI Review Summary
Based on recent customer reviews, Scorpion Legal Protection faces significant service delivery challenges across nearly every dimension of its customer experience. While a loyal minority of clients praise specific agents and successful case resolutions, the overwhelming pattern reveals severe communication failures, unresolved cases lasting months or years, and widespread frustration with cancellation and billing processes. Fraudulent policy sign-ups are a recurring and alarming concern.
Top Strengths:
- •Agent Quality & Customer Care: A small number of clients name specific agents like Mbali Dube, Viloshnee Govender, Bontle Mashobane, and Cameron Naidoo for exceptional professionalism and dedication. These individuals stand out for going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#4Ranked In Legal Cover
36 hours 42 minutesAverage Time To Reply
-52 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 43 hours 25 min to reply
TrustIndex
0
Score
Ranking
#4
in Legal Cover
Avg Reply
36 hours 42 minutes
NPS Score
-52
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 43 hours 25 min to reply
Review Distribution
1.9|196 Reviews
May '25 - Apr '26
5(19.4%)
4(2.2%)
3(1.7%)
2(2.8%)
1(73.9%)
5(19.4%)
4(2.2%)
3(1.7%)
2(2.8%)
1(73.9%)
Recent reviews (196)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
Danny N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:18
Poorest Service From Scorpion Legal Protection
Very poor service experienced from Scorpion Legal Protection. I would strongly caution others before joining, as they are quick to deduct monthly fees, yet fail to provide assistance when a claim is lodged. In our experience, joining them has been a regrettable decision. There is a consistent lack of communication and feedback. When assistance is required, responses are delayed or non-existent. We are frequently told that the person handling our case is unavailable and that a message will be passed on for a callback. However, days and even weeks pass without any response. On several occasions, calls are transferred, but we are left waiting indefinitely while listening to hold music, with no resolution. Our case was initially logged in September 2025. We were assisted by Zizipho Vapi, but from September 2025 to January 2026, no meaningful progress was made despite our continuous follow-ups via calls and emails. We were later informed that she was on leave, and the case was handed over to Bathini Mbekelwa. Bathini requested additional documentation from us and with the understanding that the matter would thereafter proceed to court. But after submitting all the requested documents, communication once again ceased. Repeated attempts to contact her yielded the same response that she was busy and would return our call which never happened. As of 17 March 2026, our case remains unresolved. We attempted to escalate the matter to Ms Naido, who had previously offered assistance, only to be informed that she is no longer part of the relevant department and could not assist us. We were then assigned yet another representative, making it the third person to handle our case, further delaying progress. Due to the ongoing lack of service, communication, and accountability, we have decided to escalate this matter and report Scorpion Legal Protection on HelloPeter.
Helpful (0)
|Replies (0)DN
Danny N
1 reviews | Active since Jan 2020
17 Mar 2026, 10:18
Poorest Service From Scorpion Legal Protection
Very poor service experienced from Scorpion Legal Protection. I would strongly caution others before joining, as they are quick to deduct monthly fees, yet fail to provide assistance when a claim is lodged. In our experience, joining them has been a regrettable decision. There is a consistent lack of communication and feedback. When assistance is required, responses are delayed or non-existent. We are frequently told that the person handling our case is unavailable and that a message will be passed on for a callback. However, days and even weeks pass without any response. On several occasions, calls are transferred, but we are left waiting indefinitely while listening to hold music, with no resolution. Our case was initially logged in September 2025. We were assisted by Zizipho Vapi, but from September 2025 to January 2026, no meaningful progress was made despite our continuous follow-ups via calls and emails. We were later informed that she was on leave, and the case was handed over to Bathini Mbekelwa. Bathini requested additional documentation from us and with the understanding that the matter would thereafter proceed to court. But after submitting all the requested documents, communication once again ceased. Repeated attempts to contact her yielded the same response that she was busy and would return our call which never happened. As of 17 March 2026, our case remains unresolved. We attempted to escalate the matter to Ms Naido, who had previously offered assistance, only to be informed that she is no longer part of the relevant department and could not assist us. We were then assigned yet another representative, making it the third person to handle our case, further delaying progress. Due to the ongoing lack of service, communication, and accountability, we have decided to escalate this matter and report Scorpion Legal Protection on HelloPeter.
0
Replies (0)KZ
TS
Thabo S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:28
Unmatched Efficiency – Shout-out to Tumelo Mahlaela
A huge shout-out to Tumelo Mahlaela. Miway Liabilities Department. We might be from the opposing seats but her efficiency is unmatched. In an industry where ignored correspondence and delays are daily challenges, it is refreshing that she is always on point with feedback—even if I don't like the answer at times :) She delivers stellar arguments ensuring matters are finalised timely to benefit clients. Truly professional work!
Helpful (0)
|Replies (0)TS
Thabo S
1 reviews | Active since Jan 2020
10 Mar 2026, 08:28
Unmatched Efficiency – Shout-out to Tumelo Mahlaela
A huge shout-out to Tumelo Mahlaela. Miway Liabilities Department. We might be from the opposing seats but her efficiency is unmatched. In an industry where ignored correspondence and delays are daily challenges, it is refreshing that she is always on point with feedback—even if I don't like the answer at times :) She delivers stellar arguments ensuring matters are finalised timely to benefit clients. Truly professional work!
0
Replies (0)AH
AO
Allistair O
1 reviews | Active since Jan 2020
9 Mar 2026, 11:15
Extremely poor service
I'm lost for words, extremely poor communication, no updates. Not responding to emails at all. Very bad service from Thabile and mgeorge@scorpion.biz
Helpful (0)
|Replies (0)AO
Allistair O
1 reviews | Active since Jan 2020
9 Mar 2026, 11:15
Extremely poor service
I'm lost for words, extremely poor communication, no updates. Not responding to emails at all. Very bad service from Thabile and mgeorge@scorpion.biz
0
Replies (0)MM
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Nonkululeko M
1 reviews | Active since Jan 2020
7 Mar 2026, 22:30
*****sters
I have since Jan 2026 been reporting a *****ulent deduction on my paysheet from scorpion. I have never requested for a policy or whatever it is that you provide.
Helpful (0)
|Replies (0)NM
Nonkululeko M
1 reviews | Active since Jan 2020
7 Mar 2026, 22:30
*****sters
I have since Jan 2026 been reporting a *****ulent deduction on my paysheet from scorpion. I have never requested for a policy or whatever it is that you provide.
0
Replies (0)LK
Larry K
1 reviews | Active since Jan 2020
5 Mar 2026, 21:11
Pathetic Service
Extreme dissatisfaction will not be enough to explain how I feel about the poorest level of service I received from Scorpion Legal Protection. Over a short period, this company has dismally failed to adequately represent my interests on 5 separate (critical) occasions, despite my regular, timely, full payment for services. The specific issues I've experienced include: - Repeated failure to follow up on my cases, requiring me to constantly chase progress - Lack of proactive communication and updates on the status of my cases - The onus being placed on me to drive the process, rather than the company taking responsibility - Failure to effectively engage with debtors / service provider or opposing parties, often resulting in no resolution - Failure to provide value for my money and meeting expected standards of service. I wouldn't recommend this company to any client seeking, proper, proficient and professional legal service. Anyone desperately seeking legal assistance must run far away from this company. I’ve tried them for more than 5 years but as I lately needed their assistance they failed to provide me with one. Check other reviews and see....
Helpful (0)
|Replies (0)LK
Larry K
1 reviews | Active since Jan 2020
5 Mar 2026, 21:11
Pathetic Service
Extreme dissatisfaction will not be enough to explain how I feel about the poorest level of service I received from Scorpion Legal Protection. Over a short period, this company has dismally failed to adequately represent my interests on 5 separate (critical) occasions, despite my regular, timely, full payment for services. The specific issues I've experienced include: - Repeated failure to follow up on my cases, requiring me to constantly chase progress - Lack of proactive communication and updates on the status of my cases - The onus being placed on me to drive the process, rather than the company taking responsibility - Failure to effectively engage with debtors / service provider or opposing parties, often resulting in no resolution - Failure to provide value for my money and meeting expected standards of service. I wouldn't recommend this company to any client seeking, proper, proficient and professional legal service. Anyone desperately seeking legal assistance must run far away from this company. I’ve tried them for more than 5 years but as I lately needed their assistance they failed to provide me with one. Check other reviews and see....
0
Replies (0)