Ajay D

Active since Oct 2020

Reviews

Industries

Reviews

13 reviews

3 months ago

Rotton service, big time *******.

They say big things about in legal matters help but they cant even help resolve a simple labour issue. They lawyer appointed even drop my case, saying I have no grounds but I have numbet of communication to the company.They only give very bad service and lawyers appointed dont help nor keep in touch with the client. You have to keep asking for feedback. What legal service am I really paying for. But the can deduct monthly fees so fast. I dont recommend them to anyone, they will only rob you.

2 replies

Oneplan Insurance

9 months ago

Best service from Razia ever.

I have always had excellent service from Razia. She helped me when I opened my policy last year January and August I needed help again but was disappointed with the other ppl whom helped me. So glad she back and helping me. She provides the best service ever. I feel she more family because she understands me as s pet parent as well.

1 reply

Oneplan Insurance

19 months ago

Quick and easy

1 reply

MiWay Insurance

33 months ago

The person was very ...

The person was very helpful and quick

1 reply

MTN South Africa

41 months ago

Billed for a service I didn't sign up for

On the 9 March 2023 I questioned my bill because it was sitting on nearly R6000, so the consultant send me a invoice for all my number and how they came to the amount. To my surprise I found I was being billed for god know how long some called "BF promo". Which I didn't sign up for. On 9 March they gave me a ref 8514b4a4-0a47-4d84-b3e1-903a6b2a0412 this was from the complaints department, on the 20 the department only responded to my query asking fir my ID number. On the 24 Mar I phone Mtn again in regards to the matter and was given yet another two ref *** and ***, the consultant said that her manager would call me back on that day to resolve the matter but till today not a single call. Mtn needs to tell Mr from when was the service added to my account and the money I paid monthly needs to be refunds. I would need hard evidence in regards to because they do not email me monthly a statement, I not aware for how many months I was billed like this. Being a loyal customer this is the service we get.

0 replies

MTN South Africa

43 months ago

Upgrade issues

This is really making me upset now. I been trying to do my upgrade for the past two week. Mondo contacted me in January 17 and said they could help with the upgrade of both my number which where due. To my surprise only one number got upgraded and I been told the second not. I been pushed Pillar to post really. They offered me a great deal with the s22 ultra and watch 4 hence I wanted for my partner and I since both due on one day. Call MTN now and they say I must pay a penalty fee of R3000 to upgrade but when I spoke to a lady at Mtn on the 17th she said no from 1 Feb is my due date and I don't have to pay anything, in terms of penalties. Also last year I apply for a credit increase to R4000 and looks like it was never done even. when I called 135 now it says I can do the upgrade already. Is this the treatment loyal customers get, I have a number of contracts with the company.

1 reply

TFG

43 months ago

Stealing from a Pensioner and misleading customers

HP Logo Write a review Ajay D 6 reviews | Active since Oct 2020 24 Jan 2023, 10:38 Stealing from a Pensioner. On Sunday My dad whom a 85yr old pensioner, went into the Jet branch at Signet Trence to get a simple dual sim phone because he lost his. When we asked the sales lady ( Themisile) about the phone they said the cell c one was locked to th network and MTN was not, so he agreed to the MTN Nokia 105. The lady whom sold the phone to us opened the boxed and started setting up the time and stuff, I still questioned her in regards to it and got no reply. She heard us a number of time asking it a dual SIM even my dad whom hard in hearing heard. When I call the branch yesterday they refused saying it was a dual SIM and the assistant manager started covering up for the sales lady. I understand the return policy but the mistake was from the store, in return period time frame and she needs to take ownership off it. Even if it means paying R299 back to my dad from her pocket. All companies have that policy, if a staff member mess up they have to pay for it. Customer service really is bad at the branch. Yesterday I went in to the branch to return the phone the manager made excuses to refund, saying he need to call head office. The ladies that said it was dual SIM both seen me and refused to even show up but were hiding and acting busy.

1 reply

Mondo

43 months ago

Disappointing Service and empty promises

Since my contracts are due for upgrade one of the consultant from Mondo contacted one on the 17th of this. We went over the details off the contract and she checked if they had stock. Since it two contract we wanted the Samsung Galaxy S22 ultra with the 44mm classic watch. She said every was in order did ask for any documents because it is a upgrade, just mention I should have my ID copy and proof of address ready. I will get the items on the 24th of January. Ever since the 17th - 24th Mondo has been requesting documents over and over. The very same documents. I sent 6 times on email not mentioning 2 WhatsApp even. Till today no phones or watches and not a single call in regards to it. When I tried to track on the website with ID number nothing, no open file even. no: *** was the first reference number, Case:RCO335021 this was the second one. Last year I had a problem with a sim only contract which I wanted and never got delivered. Ended up cancelling the order. Should have learnt my lesson from that, that Mondo would only disappoint me.

5 replies

Jet

43 months ago

Stealing from a Pensioner.

On Sunday My dad whom a 85yr old pensioner, went into the Jet branch at Signet Trence to get a simple dual sim phone because he lost his. When we asked the sales lady ( Themisile) about the phone they said the cell c one was locked to th network and MTN was not, so he agreed to the MTN Nokia 105. The lady whom sold the phone to us opened the boxed and started setting up the time and stuff, I still questioned her in regards to it and got no reply. She heard us a number of time asking it a dual SIM even my dad whom hard in hearing heard. When I call the branch yesterday they refused saying it was a dual SIM and the assistant manager started covering up for the sales lady. I understand the return policy but the mistake was from the store, in return period time frame and she needs to take ownership off it. Even if it means paying R299 back to my dad from her pocket. All companies have that policy, if a staff member mess up they have to pay for it. Customer service really is bad at the branch.

1 reply

MTN South Africa

48 months ago

Upsetting service

Over the weekend I took out a contract with Mtn at the branch. To my surprise the guy that assistant me advised me that the uncapped WiFi deal I have taken out I am being over paying, hence from Monday I been trying to resolve the matter, with no joy and all my mintues and R110 airtime drained out. I pay R999 for a 50mbs line whereas MTN is offering a 100mbs for that very price, so for the past six months I have paid R1200 on the dea extra, plus the router I received is not the router that comes with the deal. As a loyal MTN customer with a number of contracts. Think it is only fair the deal corrected/ amended and router exchanged. Spoke to a lovely lady at MTN on Monday afternoon whom was willing to assist me but unfortunately our call got cut she agreed to making it right. Would appreciate if someone would sort this matter out asap.

0 replies

Review Distribution

5 Star

4 (30.8%)

4 Star

0 (0%)

3 Star

1 (7.7%)

2 Star

0 (0%)

1 Star

8 (61.5%)

Ajay D

Reviews

Rotton service, big time *******.

Best service from Razia ever.

Quick and easy

The person was very ...

Billed for a service I didn't sign up for

Upgrade issues

Stealing from a Pensioner and misleading customers

Disappointing Service and empty promises

Stealing from a Pensioner.

Upsetting service

Review Distribution

About

Community

Businesses

Follow Us