Shady Business

Complaint about Diamond Channel Pty Ltd

In 2019, I borrowed money against my car from the above company. They installed a tracking device into my car to monitor the car and the agreement was that after I had paid off the loan they would take out the tracking device.

They did take out the tracking device after I paid them off in the same year, 2019. Fast forward to the 10th of June, I went to Alexandra to the licensing department to get my NATIS document for my car. The department told me to come back after 21 days to collect it (see attached document).

On the 12th of July went to collect the NATIS document. The official at the licensing department told me that Diamond Channel has my document and that I'd have to go to them.

I headed to the offices of Diamond Channel in Sandton, Illovo. I was told to contact Greg Lazarus. Greg assisted me when I borrowed the money 3 years ago. Greg carried out installing a tracking device I was aware of this. Greg also obtained my NATIS document and changed the titleholder of my car to Diamond Channel, I had no idea of this. This was not communicated to me.

Now, 3 years later, to my surprise Greg seemed to not know what to do to help me. I told him I needed the titleholder of my car to be changed back to my name. This should have been done as soon as I had paid off my loan, I finished paying off my loan the same year I took it out, 2019.

On top of acting like he did not know what to do, Greg was very rude over the phone and highly impatient. Seeing as though I was being given the run around, I informed Greg that I would take the matter to the police. In response to this, Greg got very heated to the point of using profanities, specifically the "F" word.

I am aware that the fact that I was not told that the company was obtaining my NATIS document and changing my car's titleholder name before doing so is illegal. I also understand that for the company to keep the document and not change the titleholder name immediately after my loan was paid off is also illegal. It has been 3 years. I wonder what kind of administration are they rendering to their customers? What were their motives towards me?

They didn't show any remorse in their actions towards me instead they were very angry. They still appear to be giving me the run around.