TD
The Digital Experience
Claimed Business
TD
The Digital Experience
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.6|10 Reviews
May '25 - Apr '26
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
5(37.5%)
4(0%)
3(0%)
2(0%)
1(62.5%)
Frequently Asked Questions About The Digital Experience
The Digital Experience has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked The Digital Experience across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
LL
Lee L
1 reviews | Active since Jan 2020
24 Feb 2026, 20:27
Digital banking query
I had the most terrible waiting time ever experienced in my whole life, contacted Standardbank digital banking support to resolve the issue on my app, yoooo Waited for 2:45 minutes and not even assisted because they knock off @21:00. As it is I can’t even use the app nor do any transactions on the app. A person could die whilst waiting to get assistance. I am highly highly disappointed with the online services . I can’t ever press what a disgrace having and Dissatisfied mm
Helpful (0)
|Replies (0)LL
Lee L
1 reviews | Active since Jan 2020
24 Feb 2026, 20:27
Digital banking query
I had the most terrible waiting time ever experienced in my whole life, contacted Standardbank digital banking support to resolve the issue on my app, yoooo Waited for 2:45 minutes and not even assisted because they knock off @21:00. As it is I can’t even use the app nor do any transactions on the app. A person could die whilst waiting to get assistance. I am highly highly disappointed with the online services . I can’t ever press what a disgrace having and Dissatisfied mm
0
Replies (0)M
RS
Riku S
1 reviews | Active since Jan 2020
10 Sept 2025, 23:09
❗READ BEFORE PURCHASING❗
The Digital Experience is a retailer that fails to comply with South African consumer law. Their so-called "7-day conditional return policy" is ******** and directly contradicts the Consumer Protection Act 68 of 2008 (CPA), which clearly gives customers the right to return faulty goods within six months of purchase. This company knowingly denies customers those rights, refuses refunds and replacements, and forces buyers into exhausting battles with manufacturers. My experience was overwhelmingly disappointing. I purchased what seemed to be a brand new Samsung Odyssey G5 monitor. Within the first week the monitor developed a serious defect, a static noise which sounded like something was shorting. I reported it on the 7th day and took it back to the store on the 8th. The Digital Experience refused a refund, refused a replacement, and told me it was my responsibility to take it up with Samsung. For the next two days they continued to deny responsibility, making me chase answers and waste time. Eventually, they took the monitor in but still insisted they needed Samsung’s approval, which I was told could take 7–21 business days. Exactly as other reviews had warned. The monitor was sent to Samsung Repair Centre in Hatfield where no fault was found during on-site testing. Nothing was repaired, yet a week later the static noise returned. Over the next two months the monitor developed two dead pixels near the sound source of the static noise. I sent it directly to Samsung Repair Centre this time, and they quickly got approval from Samsung Head Office for an exchange. The problem? The Digital Experience denied receiving the exchange/credit email from Samsung. I was forced to act as the middleman, spending my own airtime making endless calls until eventually the issue was escalated and they "finally" acknowledged the email. Only then did the exchange process begin. I was told I paid R200 more than the current price of the monitor and was given the option of R200 store credit or a small item. With nothing suitable available, I ended up with a plastic phone stand. After two months of frustration, I only got my faulty monitor replaced because Samsung Head Office intervened. The Digital Experience would not have resolved anything on their own. They refuse responsibility, hide behind Samsung, and make customers do all the work. They are clearly not reputable to represent the Samsung brand and their business practices are not just poor, they are ********. To all potential customers: avoid The Digital Experience completely. Do not risk your money or your time with a retailer that refuses to honor the law. Buy instead from reputable stores like the official Samsung Store, Takealot, or any retailer that respects consumer rights and provides proper service. To Graham Cohen: update your return policy so it complies with the CPA. Customers have the right to return factory-faulty goods within six months with the option for replacement or refund. At the very least, offer a proper 30-day return policy like Takealot. I appreciate you offering a refund in the end after countless attempts and legal threats, however, raising your voice stating "I will give you a refund if it's a problem!" was simply unprofessional. You know exactly who I am and I’m happy to respond to any questions or correct any facts that I got wrong.
Helpful (0)
|Replies (0)RS
Riku S
1 reviews | Active since Jan 2020
10 Sept 2025, 23:09
❗READ BEFORE PURCHASING❗
The Digital Experience is a retailer that fails to comply with South African consumer law. Their so-called "7-day conditional return policy" is ******** and directly contradicts the Consumer Protection Act 68 of 2008 (CPA), which clearly gives customers the right to return faulty goods within six months of purchase. This company knowingly denies customers those rights, refuses refunds and replacements, and forces buyers into exhausting battles with manufacturers. My experience was overwhelmingly disappointing. I purchased what seemed to be a brand new Samsung Odyssey G5 monitor. Within the first week the monitor developed a serious defect, a static noise which sounded like something was shorting. I reported it on the 7th day and took it back to the store on the 8th. The Digital Experience refused a refund, refused a replacement, and told me it was my responsibility to take it up with Samsung. For the next two days they continued to deny responsibility, making me chase answers and waste time. Eventually, they took the monitor in but still insisted they needed Samsung’s approval, which I was told could take 7–21 business days. Exactly as other reviews had warned. The monitor was sent to Samsung Repair Centre in Hatfield where no fault was found during on-site testing. Nothing was repaired, yet a week later the static noise returned. Over the next two months the monitor developed two dead pixels near the sound source of the static noise. I sent it directly to Samsung Repair Centre this time, and they quickly got approval from Samsung Head Office for an exchange. The problem? The Digital Experience denied receiving the exchange/credit email from Samsung. I was forced to act as the middleman, spending my own airtime making endless calls until eventually the issue was escalated and they "finally" acknowledged the email. Only then did the exchange process begin. I was told I paid R200 more than the current price of the monitor and was given the option of R200 store credit or a small item. With nothing suitable available, I ended up with a plastic phone stand. After two months of frustration, I only got my faulty monitor replaced because Samsung Head Office intervened. The Digital Experience would not have resolved anything on their own. They refuse responsibility, hide behind Samsung, and make customers do all the work. They are clearly not reputable to represent the Samsung brand and their business practices are not just poor, they are ********. To all potential customers: avoid The Digital Experience completely. Do not risk your money or your time with a retailer that refuses to honor the law. Buy instead from reputable stores like the official Samsung Store, Takealot, or any retailer that respects consumer rights and provides proper service. To Graham Cohen: update your return policy so it complies with the CPA. Customers have the right to return factory-faulty goods within six months with the option for replacement or refund. At the very least, offer a proper 30-day return policy like Takealot. I appreciate you offering a refund in the end after countless attempts and legal threats, however, raising your voice stating "I will give you a refund if it's a problem!" was simply unprofessional. You know exactly who I am and I’m happy to respond to any questions or correct any facts that I got wrong.
0
Replies (0)MV
Monalisa V
1 reviews | Active since Jan 2020
1 Sept 2025, 07:03
We have been taken t...
We have been taken to pillar to post regarding this machine what is annoying is that Samsung said they are the ones that can assist and the store is refusing to help with refund a
Helpful (0)
|Replies (0)MV
Monalisa V
1 reviews | Active since Jan 2020
1 Sept 2025, 07:03
We have been taken t...
We have been taken to pillar to post regarding this machine what is annoying is that Samsung said they are the ones that can assist and the store is refusing to help with refund a
0
Replies (0)NB
Nelis B
1 reviews | Active since Jan 2020
22 Aug 2025, 14:04
Digital experiance refuse to replace brand new, just opened faulty item
I bought six new Eufy cameras from Digital Experience. Because of the fact that they did not have all of them in stock, I could only take three of the cameras on 10 August and the rest were placed on back order, which I only received on 21 August. Because of this, I could only set them up later once I had all six cameras. When I eventually opened the boxes of the cameras, one of them were not working at all. I contacted Digital Experience to get it replaced, but they dais that they will only be willing to send it in for repairs as I took delivery of them more than seven days ago (despite the fact that the camera is brand new and only just been opened). This is shocking and the worst attitude towards customers I have come across. So for anyone out there, please think carefully before buying things from this place because if you need fair treatment after your purchase, you will not get that from this crowd.
Helpful (0)
|Replies (0)NB
Nelis B
1 reviews | Active since Jan 2020
22 Aug 2025, 14:04
Digital experiance refuse to replace brand new, just opened faulty item
I bought six new Eufy cameras from Digital Experience. Because of the fact that they did not have all of them in stock, I could only take three of the cameras on 10 August and the rest were placed on back order, which I only received on 21 August. Because of this, I could only set them up later once I had all six cameras. When I eventually opened the boxes of the cameras, one of them were not working at all. I contacted Digital Experience to get it replaced, but they dais that they will only be willing to send it in for repairs as I took delivery of them more than seven days ago (despite the fact that the camera is brand new and only just been opened). This is shocking and the worst attitude towards customers I have come across. So for anyone out there, please think carefully before buying things from this place because if you need fair treatment after your purchase, you will not get that from this crowd.
0
Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
8 Aug 2025, 11:31
Excellent after sales service -Digital Experience, Fourways Crossing
The Digital Experience in Fourways Crossing, Johannesburg, have given me excellent after sales service. They have assisted with a credit for a faulty appliance and the sourcing of an alternative, even though it was not a brand they stock. I am grateful for their friendly, efficient assistance
Helpful (0)
|Replies (0)SS
Susan S
1 reviews | Active since Jan 2020
8 Aug 2025, 11:31
Excellent after sales service -Digital Experience, Fourways Crossing
The Digital Experience in Fourways Crossing, Johannesburg, have given me excellent after sales service. They have assisted with a credit for a faulty appliance and the sourcing of an alternative, even though it was not a brand they stock. I am grateful for their friendly, efficient assistance
0
Replies (0)DM
Deresh M
1 reviews | Active since Jan 2020
24 Jul 2025, 10:51
Apple iPad A16 11 generation
I must compliment Pilly from the online department for the superb service in assisting me with my purchase of a new Apple iPad 11 gen. She went above and beyond her call of duty to expedite delivery of this item to Durban for my son’s upcoming birthday. This truly a 5 star experience !!!
Helpful (0)
|Replies (0)DM
Deresh M
1 reviews | Active since Jan 2020
24 Jul 2025, 10:51
Apple iPad A16 11 generation
I must compliment Pilly from the online department for the superb service in assisting me with my purchase of a new Apple iPad 11 gen. She went above and beyond her call of duty to expedite delivery of this item to Durban for my son’s upcoming birthday. This truly a 5 star experience !!!
0
Replies (0)