Tenant Abuse, Poor service and tenant mistreatment

I signed a lease agreement with O'Neill Sign for an apartment at Greenpark Lifestyle and paid R20,000.00 on the 28 of February 2025, i moved in on the 1st of March 25 to a property that's not livable as the unit needs some proper maintenance, broken toilet seat, bathroom basin, broken lights etc unit was not well maintained i raised my concerns and asked to be released as i could not live in a place like that, The Agent Oneil sign has been threatening me and also advised that since i will be me staying at the unit for those days i will be forfeiting the month rent salary of R7500.00 (meaning if i stayed less than a month i will be charged R7500,00 also a pro -rata of the balance , i have since received from the empire properties and was expected to peruse and sign within 15 minutes stating as follows: This serves to confirm that name:……………..…………………………………………………………………. will be vacating the apartment as early cancellation of lease and the keys ................. sets will be handed over and remotes ........................ sets will be handed over. This is a voluntary exit. I understand due to the early lease termination that the deposit will forfeited, and any balance due will be paid over to myself upon exit. SUJECT; VACATING NB: 1 MONTH’S DEPOSIT WILL BE FORFEITED. IN ADDITION PRO-RATA RENT WILL BE CHARGED AND CALCULATED UPON EXIT OF PREMISES.

I don't think this is fair, as myself and family suffered, having to live in a place like that and getting threatened at the same time, what O'Neil sold me versus what i received two different things. Never thought i will receive such treatment from The Empire Properties and i am disgruntled to the core.