Disappointed

The staff is really friendly and helpful especially the receptionists, the issue I had was, firstly I told them I do not have medical aid and I went there specifically for a broken tooth to be fixed, since I kept biting my cheek it was really necessary to have it attended to urgently in order grant me some relief. They then advised I first need a cleaning, of which they done and and thereafter they made another appointment.On the next appointment they then said I first needed to attend to two other fillings that they picked up, of which by the time I left after a cleaning and two fillings being a cash patient, I could not afford to attend to my broken tooth, of which I continued struggling with.

Very disappointed because I made it clear what I came in for and also that I’m a cash patient.

I do understand they access your whole mouth, to attend to everything eventually but I came in with a serious issue which after getting another opinion, i was told it could of been attended to before cleaning or attending to the other fillings.

I would have appreciated it if my urgent concern was attended to first.

Ray