The fireplace company's amnesia

Phoned Eddie and explained a problem we experience with our fireplace in detail. He suggested possible solutions and asked that we email him as he would come around the next day for an assessment. He informed me that it would be a R350 call out fee which I accepted. I send the email and the company responded by co firming the time Eddie would be at our house. The next day we waited until 45 mins after the said time of the appointment. I then phoned Eddie who could not remember anything discussed the previous day, as if it never happened. I told him not to bother and put the phone down.