Extremely bad service at Foxbox V&A Waterfront

Refused to provide service at the Foxbox Woolworths V&A store when I appeared for my poly gel appointments. The nail technician said she has transport issues and only saw the appointment book booking at 5pm yet she reached work at 9am in the morning and could have contacted me throughout the day to cancel my booking. The manager was inefficient and let us walk out of the store. Disappointed at the rudenesss and attitude from both the technicians on site. The other technician chose to start a new client whilst I had prebooked at 5pm the day before for two treatments.