Bad Service for first time experience

Bad Service to the Core by Staff Members!! It was my birthday on the 22/11/2025, first time I visit fun company, after purchasing the tickets we didn't know how it works, which line to go to. There's a lady who issued us the card after purchase, she was so RUDE, didn't have Patience, no customer service, I even asked her why you being so rude because it's our first time here we don't know how it works? She proudly said "What do you want me to do" I shared a tear and I still had to play. I wouldn't advice anyone to go there and I feel sorry for people who still have to deal with that Rude cold staff member. She's african light in complexion I think she's a supervisor or coordinator